Service Issues
Customers frequently reported long wait times, poor service, and rude staff interactions, particularly in the drive-thru.
Food Quality
There were numerous complaints about incorrect orders, missing items, and inconsistent food quality, with some customers experiencing food safety concerns.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and good food quality during certain visits, indicating a mix of experiences.
Kiosk Ordering
Many customers expressed frustration with the mandatory kiosk ordering system, which they felt hindered their ability to customize orders and receive proper service.