It absolutely baffles me how a person of sound mind can fail to put the correct items on a sandwich. The information is WRITTEN IN FRONT OF YOU. It is more baffling when they put ingredients on a sandwich that aren't on the sandwich in the first place (and weren't requested). I don't care how old you are, if you're above 7, you should be able to handle that. 5 lbs of lettuce does not go on a Cubano. Mustard, shocker I know, does in fact go on a Cubano. This isn't rocket science.
I realize the toasting thing is still somewhat new, but you aren't supposed to put the cheese on the outside of the bread before toasting. It turns into a rock hard mess and makes the bread uneatable (yes, that's a word, and the proper one). Oh, and you're supposed to "toast" the sandwich, not burn it.
From here on out I will not be tipping online and instead will open the bag in front of the delivery driver, check the contents to make sure it's correct, then tip accordingly.
It shouldn't be a 60% chance of getting your correct order when ordering a sandwich, chips, and a drink. And let's not talk about the straws, mustard packets, etc. that run correct about 20% of the time.
I would be embarrassed if I was the owner. Very much so. The only reason I continue to order is the amount of gift cards I have. Might donate those now. And, while I know it's not this location who is responsible, the chips aren't even seasoned anymore. Cutting corners everywhere.
Go to Jersey Mikes, Firehouse, or pretty much any other sandwich place if you want a decent sandwich made by a competent employee. Joke of an establishment.