Jimmy John's

3.5
218 reviews

About

Sandwich Restaurant

Location

Jimmy John's
10839 Broadway Ave, Crown Point, IN
46307, United States

Hours

Reviews

3.5
218 reviews
5 stars
89
4 stars
47
3 stars
19
2 stars
16
1 star
47

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Customer Service

Feedback highlighted a mix of experiences, with some praising friendly staff while others noted rudeness and disorganization.

Delivery Timeliness

Numerous reviews indicated that delivery times were often much longer than expected, contradicting the 'freaky fast' promise.

Food Quality

While some customers enjoyed the sandwiches, others mentioned stale bread and inconsistent quality.

Cleanliness

Several reviews pointed out cleanliness issues in the store, particularly in food preparation areas.
  • GP
    Gena Poulos
    Oct 21, 2025
    2.0
    Ordered a sandwich in store, person was not friendly, bread was stale and the sandwich I ordered tasted like onions on a sandwich that has no onions! Was disappointed
  • BJ
    Ben Jamin
    Aug 29, 2025
    1.0
    It absolutely baffles me how a person of sound mind can fail to put the correct items on a sandwich. The information is WRITTEN IN FRONT OF YOU. It is more baffling when they put ingredients on a sandwich that aren't on the sandwich in the first place (and weren't requested). I don't care how old you are, if you're above 7, you should be able to handle that. 5 lbs of lettuce does not go on a Cubano. Mustard, shocker I know, does in fact go on a Cubano. This isn't rocket science. I realize the toasting thing is still somewhat new, but you aren't supposed to put the cheese on the outside of the bread before toasting. It turns into a rock hard mess and makes the bread uneatable (yes, that's a word, and the proper one). Oh, and you're supposed to "toast" the sandwich, not burn it. From here on out I will not be tipping online and instead will open the bag in front of the delivery driver, check the contents to make sure it's correct, then tip accordingly. It shouldn't be a 60% chance of getting your correct order when ordering a sandwich, chips, and a drink. And let's not talk about the straws, mustard packets, etc. that run correct about 20% of the time. I would be embarrassed if I was the owner. Very much so. The only reason I continue to order is the amount of gift cards I have. Might donate those now. And, while I know it's not this location who is responsible, the chips aren't even seasoned anymore. Cutting corners everywhere. Go to Jersey Mikes, Firehouse, or pretty much any other sandwich place if you want a decent sandwich made by a competent employee. Joke of an establishment.
  • LW
    Lance Wolf
    Aug 8, 2025
    2.0
    Need to find a better way to serve the people that come in the door, order food and then wait,over the online orders. Second time in a row waited almost 15 minutes for my sandwich. While multiple online orders are made.
  • AC
    Ashley Crawford
    Jul 31, 2025
    1.0
    Had me sitting in curb side for 15 minutes and never came out then tried to blame me
  • JK
    Jane Kaiser
    Aug 13, 2018
    5.0
    Always good food