Business Details
About
Mexican Restaurant
Chipotle Crown Point IN is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.3
658 reviews
5 stars
268
4 stars
98
3 stars
55
2 stars
40
1 star
197
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple customers reported unsanitary conditions, including dirty tables, floors, and food preparation areas.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, lack of acknowledgment, and unprofessional behavior from management.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and inadequate portion sizes.
Food Quality
Feedback indicated a decline in food quality, with complaints about bland flavors, stale chips, and undercooked rice.
Overall Experience
Overall, customers expressed disappointment with their experiences, citing a decline in service and food quality at this location.
- MSMike S.Nov 14, 20251.0This is the worst Chipotle I've ever been to. I waited 35 minutes for a bowl and a burrito. When I got home neither one had any guac (I paid $2.70 extra for each). I think there were more workers than customers. Absolutely ridiculous. They need someone in there who knows what they are doing and actually cares about doing a good job.
- BLBee LeighNov 10, 20251.0I ordered $300 in catering. Two 10 person catering orders. I received one of them. I tried calling FOUR times, but you can’t call the stores directly! I paid $300.67 for $140 worth of food, and Chipotle, after more than a week of back and forth, has offered me a free 10 person catering, and finally refunded me….$75.17! They only refunded HALF of my missing food, DESPITE THE FACT THEIR OWN EMPLOYEES TOLD THEM THEY DID NOT MAKE $140 WORTH OF FOOD!!!! ABSOLUTELY ATROCIOUS CUSTOMER SERVICE!!! I will NEVER order from them again!!!
- MMMatt McclayNov 2, 20251.0This place is not clean, filthy! Just opened on a Sunday, not a clean tray, utensil, counter, table, floor, or respectful customer service who rolled her eyes at me when I pointed it out. Boycott this Chipotle until they get better!
- KJKayla JeanOct 31, 20251.0Ordered a chicken burrito bowl and guacamole with chips. It tastes as if they ran out of salt and other seasonings. The guac is as bland as a straight up avocado as well as the rice, beans and chicken. Quite frustrating. Had a few bites, mixed it up and discovered there is little flavor anywhere.
- TRThomas RoddOct 23, 20251.0I ordered online a burrito and a salad. When I got home the burrito was half the size of my hand. Unacceptable for paying $10+. I returned to the store -15 min drive to have this remade as it was all tortilla with almost no rice or anything else for that matter. I showed the staff and they proceeded to request Bri (manager?). I explained this was unacceptable and just wanted to have my burrito remade. She had complete attitude and refused to remake it stating I “had nothing on it”. She seemed like she just wanted to argue/fight. I’ve ordered this burrito once to twice a week and never received a tiny burrito. She was completely rude, informed me to call the “number on the bag” and wanted me to leave. I find it extremely hard to accept that this is how you would want your managers to respond to your customers.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours for Chipotle Mexican Grill in Crown Point, IN?
Chipotle Mexican Grill in Crown Point is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in Crown Point offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
Where is Chipotle Mexican Grill located in Crown Point, IN?
It is located at 10715 Broadway, Lake, Crown Point, IN 46307.
How can I order food online from Chipotle Mexican Grill in Crown Point?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the App Store.
What type of food does Chipotle Mexican Grill in Crown Point specialize in?
They specialize in customizable Mexican-inspired menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Is Chipotle Mexican Grill in Crown Point welcoming to the LGBTQ community?
Yes, Chipotle welcomes LGBTQ customers, promoting an inclusive environment.
Are there nearby coffee shops to Chipotle where I can grab a drink before or after my meal?
Yes, Starbucks is close to Chipotle Mexican Grill, providing a convenient spot for coffee and drinks nearby.
What beauty and spa services can I find near Chipotle Mexican Grill in Crown Point?
Nearby you can find several beauty and spa options including The SPA-aah Room, Hair Shapers Salon Inc, and Catina's Tranquil Garden Spa for relaxation and beauty treatments.
Are there other Mexican restaurants near Chipotle Mexican Grill in Crown Point?
Yes, La Quesadilla Mexican Grill is another nearby Mexican restaurant you might consider visiting.
Can I contact Chipotle Mexican Grill in Crown Point via email?
Yes, you can reach them at in.3282.CrownPoint@chipotle.com for any inquiries.