Buffalo Wild Wings

Reviews

• BM

  Brandy Medendorp

  Jan 1, 2026
  1.0
  This location is trash. We’ve been going here for years almost 1x a week and within the last 6 months it has gotten terrible. We waited 15 mins just for our server to greet us and take our drink order. At that time I just had us give our entire drink and food order. She Got the drink order wrong, never received the beer and the silverware was missing when out food came out. I went to get my own silverware because the server never came back to our table. Other servers were running our food out. The wings were overcooked and rock hard. We asked to speak with the manager about it and she didn’t even have the time or effort to come to our table. The regional manager needs to visit this location more often because their people suck.
• AA

  Anthony

  Dec 31, 2025
  1.0
  I'm embarrassed that I sat on the waiting bench for 2 whole hours waiting for my name/order to be called only to find out my food has been sitting in the heater for an unknown amount of time. I arrived and placed an order online at 6:10pm, sat in my car and waited until about 6:25pm, at which point I decided to sit and wait inside. With it being New Year's Eve, I fully expected a packed restaurant and that's exactly what I walked in to. There had to be at least 12-15 visibly frustrated customers huddled around the front desk as the short, young lady angrily calls out names and snaps back in frustration at customers when they ask for an update on their order. She acknowledged me by asking the name for my order, to which I replied very loud and clear "Tony." I'm not expecting any miracles here and I understand the frustration when it comes to Door Dashers arriving and shoving their phone in her face while displaying little to no communication skills. I get it. I opted to sit patiently and understandingly. I didn't pick the right night for blazing fast service and I own up to that decision. At least, that's how I felt until I yelled out "Is there an update for Tony. I've been waiting for 2 hours" that I became absolutely embarrassed and humiliated when a different lady and the manager responded by turning around and reaching into the heater to retrieve my order. That's correct. I placed my order at 6:10pm and didn't receive it until 8:10pm. No apology. No explanation. The manager turns away and heads toward the bar. This is totally unacceptable. On top of that, part of my order included 15 traditional wings and I only received 10. I feel terrible for the other young lady that had to be the one to hand me my order. She was trying her best to fill in and she ended up being the punching bag for the other customers that were very upset. The manager, however, made no effort to make things right or offer any explanations. All he did was bring bagged orders up front, then disappear so the angry customers can express their frustrations to someone else. Not an ounce of Leadership displayed from him. Needless to say, I will never order from this location again. This isn't the first time I sat waiting for my pickup order only to find out it's been sitting in the heater and nobody bothered to call out my name/order. As a matter of fact, the last time it was the same short, young lady calling out orders that were ready. I followed the link provided in response to my review here and have yet to receive any follow up 9 days later. I contacted customer support and the first person that answered said nothing and all you can hear is conversations in the background for 90 seconds before they finally addressed me, then they hung up while I was explaining my experience. I called back and they offered Blazin' Rewards Points and I declined. They then said they will call me back in 4-5 business days. What an absolute joke. Are you guys even trying anymore? Customer Support has refused to connect me with a supervisor twice now. After explaining the circumstances over and over again, they literally laughed and made unprofessional comments like "Oh my god..." and refused to transfer me. Two separate customer service reps and they both hung up on me. I very rarely request compensation or refunds -- I've never dealt with a company that is so unwilling to make things right to the point they're laughing at me on the phone. I honestly don't know who would be more embarrassed; myself for having to endure such childishness or the company that employs people that don't care about their customers experience at all. Way to set the bar so low. I physically showed up to the location and I really want to commend the manager Diana (spelling?) for helping me and making things right. Not only did she apologize on behalf of the staff and manager that night, she issued a full refund AND a gift card. She genuinely wanted to make it right and even showed me proof of the transaction! We need more Diana's at that location!! THANK YOU, DIANA!!!
• AA

  Aaron

  Dec 31, 2025
  1.0
  Come on, it’s common sense in the dining industry that you prioritize your dine-in over take-out. It’s New Year’s Eve and your dine-in is thin, meanwhile you’ve managed to churn all your take out orders regardless of their wait. More than 90 minutes with no food. Owner needs to start taking some accountability with this establishment. Kudos to the staff that showed up though!
• LL

  Lizzy

  Dec 29, 2025
  1.0
  I got a pickup order around 8pm tonight and tell me why all my wings were dry I asked for lemon pepper dry rub and they tasted like absolute shit or like someone just didn’t try. There was no seasoning on them. It’s ridiculous this isn’t the first time something like this happens. I’m sick of eating shitty wings. Bdubs is known for delicious wings not some shitty stale wings
• TS

  Tracey Sullenger

  Dec 27, 2025
  3.0
  I have worked for the food industry for 24 years and the situation I was in was improperly handled! My fried pickles were not cooked I asked the server to ask the cook to fry them again she said she would ask and can back to the table and said due to sanitary reasons they can not take them back which I know is true. And she walked away never gave me a new order or anything. No manager on site and that was it! I asked for a box and packed them up I will recook them at home I guess. Wow!!!!!! The place on a Saturday night was at less than half capacity now I know why. I was very disappointed. The young server we had was very nice but the food and kitchen service was sub par.

Frequently Asked Questions About Buffalo Wild Wings