Arby's

3.9
862 reviews
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Business Details

2005 E 25 St, Columbus, IN
47201, United States
(812) 376-6517
http://www.arbys.com/locations/us/in/columbus/2005-e-25-st/store-730
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2005 E 25 St, Columbus, IN
47201, United States

Hours

Reviews

3.9
862 reviews
5 stars
360
4 stars
238
3 stars
140
2 stars
42
1 star
82

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, particularly in the drive-thru, with some waiting over 30 minutes for their orders.

Staff Friendliness

Despite the slow service, many customers praised the staff for being friendly and helpful.

Food Quality

While some customers enjoyed the food, there were multiple complaints about incorrect orders and food being served cold or undercooked.

Cleanliness Issues

Several reviews mentioned cleanliness problems, including dirty dining areas and closed restrooms.

Management Concerns

There were complaints about management practices, including staff being belittled and unprofessional behavior observed.
  • MW
    Mr. Wacky Wabbit.
    4 days ago
    1.0
    The redheaded woman that works at this Arby's was kinda rude and messed up my bill. She also misinformed me about a senior discount and gave me the wrong age for this discount. The manager gave us the correct discounted amount while this other employee acted like she did not have good customer service ie. people skills. I'm glad the manager corrected the employees incorrect blunder.
  • EY
    Emily Yarling
    Nov 30, 2025
    4.0
    This restaurant is always short staffed, but the staff they do have are always nice and as efficient as they can be. If you visit them, please be patient and nice because they’re trying
  • RB
    Rick Burcham
    Nov 14, 2025
    3.0
    Service slow after placing order. Dining room was dingy. Worn out tables and seats. Food (roast beef) was fine.
  • SJ
    Sarah Jaquess
    Nov 7, 2025
    5.0
    always so friendly!!
  • AS
    Ashley Sebastian
    Oct 14, 2025
    5.0
    Employees are always nice and manager always remembers sauces we ask for.
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