McDonald's

3.4
1088 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
100 Hwy 160 E, Charlestown, IN
47111, United States

Hours

Reviews

3.4
1,088 reviews
5 stars
348
4 stars
228
3 stars
219
2 stars
92
1 star
201

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, particularly in the drive-thru, with many waiting over 20 minutes for their orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and poor handling of mobile app orders.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold or improperly cooked items, particularly fries and chicken.

Staff Attitude

While some customers praised friendly staff, many others reported rude or unprofessional behavior from management and employees.

Cleanliness

Several reviews mentioned unsanitary conditions in the dining area and issues with cleanliness in general.
  • BH
    Blake Hoskins
    1 day ago
    1.0
    People were rude and interrupted me didn’t get order right then wouldn’t give me my drinks place sucks
  • CC
    C
    Nov 13, 2025
    1.0
    I knew it was going to be a problem when the cars were wrapped around the restaurant. Ordering no problem but when we got to the window, they didn’t even open it for at least 10 minutes. We ordered at 4:48 PM. Didn’t leave the parking lot till 5:07 PM. We ordered a double cheeseburger plain it took that long do yourself a favor, never come here. It must be poor management or not enough employees if that’s the case you need to close your McDonald’s.
  • AM
    Anthony Mcmahan
    Nov 11, 2025
    4.0
    My first time at this location and was very pleased with the service as well as the food which I was served. My order was prepared correctly for once in a very long time compared to the old location in bardstown.
  • JM
    Jason McMillin
    Nov 11, 2025
    1.0
    Being forced to pull to the front and have someone walk you food out is ridiculous . Nobody else was in line behind me as I say there for an additional 10 or so minutes. The whole process slows down me getting ky food but makes there drive thru times look faster. Who knows how long my food sat in that bag before making the trip to the parking lot . That's not how drive thru works
  • HR
    Herbert Ramirez
    Nov 2, 2025
    1.0
    How come they stop doing the Monopoly two days before they stopped doing it in general not because they ran out but because they said they stopped doing it it ends on November 2nd 11:59 59 p.m. what is really going on

Frequently Asked Questions About McDonald's

What are the regular business hours of McDonald's at 100 Hwy 160 E, Charlestown, IN?

The McDonald's at 100 Hwy 160 E is open from 5:00 AM to 11:00 PM Monday through Thursday, 24 hours on Friday and Saturday, and from 4:00 AM to 11:00 PM on Sunday.

Does this McDonald's location offer drive-through service and what are its hours?

Yes, this McDonald's offers a drive-through service. The drive-through is open from 5:00 AM to 11:00 PM Monday through Thursday, 24 hours on Friday and Saturday, and from 4:00 AM to 11:00 PM on Sunday.