McDonald's

Reviews

• KM

  Kaitlyn Martin

  3 days ago
  1.0
  Ordered online for two orders last night around 9:30pm. I waited 10 minutes with no one else in line, then received one bag. I asked if that was all, was told yes, trusted him and drove off. Got home and realized I was only given one order. Was left disappointed, hungry, and couldn’t cancel or get a refund. Called the store to resolve, but no answer. Won’t be back to this location.
• RQ

  Riley Quinn

  Mar 26, 2026
  1.0
  There is NO playground. Please remove old pictures of playground from this location. We used this as a half way point for our kids on a vacation thinking there was a playground and our kids were extremely disappointed when there wasn't. I made the comment once I walked in about thinking there was a playground and another customer with their child said they thought there would be one as well.
• NC

  Norma Cazares

  Feb 26, 2026
  1.0
  02/26/26 @ 7:17 pm Extremely Disrespectful Experience We had a very disappointing experience at the McDonald’s on 151st in Carmel/Westfield. We went through the drive-thru and ordered a chocolate chip cookie tote (the box with 13 cookies). The young man taking our order repeatedly responded with “a what?” in a rude and dismissive tone, even after my husband clearly repeated himself. When I tried to clarify the order, he interrupted me mid-sentence with “oh yeah, yeah, yeah” and rushed us through. The cashier who took our payment and the young man at the next window were both polite and professional. Unfortunately, the employee who initially took our order came to the third window with a smirk, accompanied by another employee who was also laughing. Their behavior made us uncomfortable enough that we decided not to eat the cookies and instead went inside to request a refund. Inside, the manager was hesitant and not particularly helpful. While I was calmly waiting for the refund to be processed, another employee (the young woman with long braids) loudly said, “They’re just being assholes.” I clearly heard it. When I addressed her directly and asked why she was calling us that, she denied it and laughed. It was incredibly disrespectful and unprofessional. I informed the manager that her staff had just insulted us. She acknowledged hearing it and simply said she would “deal with them,” but there was no apology and no real effort to correct the situation. We were not rude, loud, or disrespectful at any point. We simply requested a refund because we no longer felt comfortable consuming the food after the employees’ behavior. This level of unprofessionalism and disrespect is unacceptable. If you’re looking to be treated poorly and insulted by staff, this location would unfortunately be the place. Very disappointing experience.
• MZ

  Mathios Zeune

  Feb 26, 2026
  5.0
  Absolutely amazing speed of service, quite frankly, 10× better than the taco bell across the road. If I had to pick one restaurant to eat at for the rest of my life it would be here. McDonald's i am certainly lovin it. Bu-da-ba-ba-ba.
• RR

  Rob

  Feb 18, 2026
  1.0
  Had to use drive thru twice to use points on the app and then an app exclusive deal, since you cannot use both on one order. Got the window both times and felt awkward and made of fun by the young woman at the “pay here” window. She laughed directly at me after giving me my receipt both times, and she started to say “he…” and the window closed the first time. The second time she kept the window open slightly longer and I hear her say “he came back through” while acting like it was the funniest thing in the world. Idk if it was my looks that she thought was so funny or me using the app, I can’t tell ya, but it was extremely rude to laugh out loud at a customers face and proceed to talk to the other employees about them as your leaving. As I am writing this it literally just happened maybe 5-8 mins ago, around 9:50pm on Wednesday Feb 18 in case management reads these and actually wants to narrow down who it was. I just say make her more respectful to customers or people will just down to Noblesville McD’s. Otherwise than that there was a nice Mexican-looking man handing out the food at the other window and he was extremely polite and respectful with a big smile, commendations to him! Only reason I felt like I would just go through one more time even though it would be awkward. He was very nice both times.

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