At Papa Johns Pizza in Carmel, IN, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Carmel pizza for any occasion. Call us for pizza delivery in Carmel or stop by 2001 E GREYHOUND PASS BLVD. for carryout to order the best pizza in Carmel, along with breadsticks, wings, and more!
Customers reported unprofessional behavior from management, including rudeness and lack of accountability.
Service Quality
Service quality is inconsistent, with many customers experiencing long wait times and incorrect orders.
Food Quality
Food quality has declined, with complaints about undercooked pizzas, incorrect toppings, and unsanitary conditions.
Delivery Problems
Delivery issues are frequent, including late arrivals, missing items, and poor communication from staff.
Staff Attitude
Staff behavior is often described as rude or unhelpful, contributing to a negative customer experience.
AA
Amrit
Nov 1, 2025
1.0
Literally the rudest experience ever. I go in for a pick up order and go past the counter (mind you there’s absolutely no door there or no sign saying that I can’t pass, and because there’s no door or sign it looked like a part of the establishment customers can be in) because it looked like my order was ready one a rack. I asked the worker if I can go ahead and take it and the worker says “uh I don’t know if you can be back here”, and then this horrible woman comes and yells in my face, screaming “I TOLD YOU I WILL BE WITH YOU IN A MINUTE YOU CANNOT BE PAST MY COUNTER” and actually gets all up in my face. First of all, so incredibly rude. It was a honest mistake and didn’t require yelling at a teenage girl. Secondly, I didn’t even hear this rude woman say that she will be with me in a minute because she was in the very back of the kitchen?? Also, if it was that freaking deep to you that customers can’t go past the counter, then put up a sign or door so people can’t go back there by mistake. I literally apologize and say that I didn’t know that (CAUSE THERE WASNT ANYTHING TO SUGGEST IT WASNT ALLOWED TO GO BACK THERE) and she stays rude as hell and when I start bawling and my mom comes in she’s starts acting all nice calling me “honey”. This is a Papa John’s mind you, don’t know why her ego and behavior was so horrible. Yelling like that and making a girl a third of your age cry is a mark of your character and success in life. Not sure if it was racism or jealously that your old as hell. Don’t go here, and if you do maybe yell at everyone because that’s how it seems like this Papa John’s is run.
II
Ivy
Oct 26, 2025
1.0
Employees 10/10 Manager -10000/10. She is very unprofessional and screams at her employees. The role of a manager is to help her employees implement success and all she does is make it worse. Please get someone new to manage this store it would definitely be better for everyone involved!
CD
Costa Demou
Sep 20, 2025
1.0
Worst service ever – avoid at all costs.
Placed an order through their app with a promised delivery window of 30–40 minutes. Nearly two hours later, still no pizza. The manager claimed a DoorDash driver stole my order, but the tracker clearly showed three different drivers arriving, waiting 5–10 minutes, and leaving because the food wasn’t even ready. Instead of owning up to the delay, the manager rudely shifted blame to the drivers. Completely unprofessional. Save your money and take your business to a place that values its customers.
LB
Lindsay Bean
Sep 18, 2025
5.0
Great service at this location. They were super friendly and had everything ready right away.
LY
Lori Yoo
Sep 8, 2025
5.0
Good pizza, fresh ingredients, and a relaxed vibe. Gavin was friendly and made the experience easy. Would come back.