Jimmy John's

Reviews

• EW

  Erykah Warren

  4 days ago
  5.0
  I was in a rush to pick up lunch during my break so I came here. Before I was even done paying my sandwich was ready and I had Rewards points so I only paid 2$ !!! I love Jimmy John's and I love Indy.
• BP

  Bryndon Preston

  6 days ago
  5.0
  When Technology Fails, People Triumph I had a problem. My lunch order had disappeared into the digital void. The day before, I'd received a coupon from Jimmy John's, one of those offers you just can't pass up. I placed my order online for a 12:30 pickup the next day. The confirmation came through immediately, and I thought everything was set. But the next day? Nothing. No follow-up emails. No notifications. Just silence. When 12:30 rolled around, I headed to the store, unsure of what I'd find. That's when I met Jimmy, who was running the shift. I explained the situation, and he checked his system. No order. Nothing. I pulled up my phone and showed him the confirmation. It waspaid for, scheduled for 12:30. He looked at his end again. Still nothing. Here's where the story could have gone wrong. Here's where I could have been met with excuses, bureaucracy, or a shrug. Instead, Jimmy said five words that changed everything: "We are going to make this right." He called out to his team: Hermilla, Cenobia, Emily, and Kylie, and they assembled like a pit crew. In what felt like no time at all, they had a fresh sub ready with all the fixings. Cut in half. Extra napkins. Bagged up perfectly. I thanked them for the incredible customer service and headed back to work. When I sat down to eat, I was reminded once again why I keep coming back to Jimmy John's. Every single time, the product is delicious. Consistently, reliably good. The great crew at Jimmy John's on West 116th turned a system failure into a victory not just with a great meal, but with the kind of customer service that creates loyal customers for life. I'll be back.
• SB

  Shane Bales

  Dec 19, 2025
  1.0
  Order at 9:30 pm one sandwich they waited until 10 pm to call and say they were closed and would be dancing my order Also they offer pay in cash at delivery but refuse cash payments shitty management
• LM

  Lou Magyar

  Oct 13, 2025
  5.0
  Clean, friendly, fast. Great sandwiches.
• GM

  Greg McBride

  Sep 1, 2025
  5.0
  Always a good experience at JJs!