Jimmy John's

Reviews

• SS

  Sinan Shahzad

  Jan 23, 2026
  1.0
  One of the worst branch I’ve ever visited . Poor service and unfriendly staff. I stood there for 10 minutes waiting to get my order taken but those servers were not responding and totally ignoring me. I finally stormed out in anger! Ridiculous customer service
• BW

  Brian Wilson

  Jan 22, 2026
  3.0
  Sandwiches are getting slim.
• EE

  Ensley

  Jan 16, 2026
  1.0
  The girl who took my order when i asked for extra sauce she huffed, then proceeded to slap my food on the counter. Customer service sucks at this one. Was gonna eat there but NO thank you.
• CE

  Chris Ellis

  Jan 14, 2026
  4.0
  Went through the drive through here. waited a couple minutes just to get a response. The person says to me "hey, you need to come in were busy here". LOL - place is great and JJ has great food but I think the employees here truly do not care.
• BP

  Bryndon Preston

  Jan 6, 2026
  5.0
  When Technology Fails, People Triumph I had a problem. My lunch order had disappeared into the digital void. The day before, I'd received a coupon from Jimmy John's, one of those offers you just can't pass up. I placed my order online for a 12:30 pickup the next day. The confirmation came through immediately, and I thought everything was set. But the next day? Nothing. No follow-up emails. No notifications. Just silence. When 12:30 rolled around, I headed to the store, unsure of what I'd find. That's when I met Jimmy, who was running the shift. I explained the situation, and he checked his system. No order. Nothing. I pulled up my phone and showed him the confirmation. It waspaid for, scheduled for 12:30. He looked at his end again. Still nothing. Here's where the story could have gone wrong. Here's where I could have been met with excuses, bureaucracy, or a shrug. Instead, Jimmy said five words that changed everything: "We are going to make this right." He called out to his team: Hermilla, Cenobia, Emily, and Kylie, and they assembled like a pit crew. In what felt like no time at all, they had a fresh sub ready with all the fixings. Cut in half. Extra napkins. Bagged up perfectly. I thanked them for the incredible customer service and headed back to work. When I sat down to eat, I was reminded once again why I keep coming back to Jimmy John's. Every single time, the product is delicious. Consistently, reliably good. The great crew at Jimmy John's on West 116th turned a system failure into a victory not just with a great meal, but with the kind of customer service that creates loyal customers for life. I'll be back.