Jimmy John's

3.5
180 reviews

About

Sandwich Restaurant

Location

Jimmy John's
9893 N Michigan Rd, Carmel, IN
46032, United States

Hours

Reviews

3.5
180 reviews
5 stars
79
4 stars
28
3 stars
21
2 stars
10
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, particularly from a specific employee who was consistently rude and unprofessional.

Speed of Service

Many customers reported slow service, with long wait times for both in-store orders and deliveries, contradicting the brand's 'freaky fast' promise.

Food Quality

While some customers praised the sandwiches, others complained about incorrect orders and insufficient toppings, leading to dissatisfaction.

Cleanliness and Environment

The store was noted for being clean, but some customers expressed concerns about staff behavior and overall atmosphere.

Operational Hours

Customers were frustrated with inconsistent closing times and staffing issues, leading to confusion about when the store was actually open.
  • TS
    T Smucker
    Dec 30, 2025
    1.0
    2 teenage punks named jackson robert taylor and cole koski played a little prank on me and cut my sandwich into 5 pieces. I did not find this amusing in the slightest and i took this picture.
  • EE
    Erin
    Dec 7, 2025
    2.0
    Got food poisoning after eating a sandwich
  • AA
    Ally
    Oct 24, 2025
    1.0
    I walked into the store around 8:30pm after I got off work. There was one lady wearing a purple mask that immediately flipped her hands up as I parked. I checked the time and they close at 9pm, so I went on in. I placed my order to this man and I glanced over and the lady was glaring at me. Didn’t think anything of it and then she slams the bread on the counter and begins to cut it, and leaves it for someone else to make. They finish up with my sandwich and I hear her say “now this will be my second time washing these”. I would understand if u came in 10 minutes before they closed, and this was not my first problem with this specific person. The other time was because I asked for day old bread and she acted like it was the end of the world. Ridiculous.
  • MK
    Melissa Kremholz
    Sep 16, 2025
    1.0
    Waited an hour for delivery. Called store multiple times and nobody picked up. Called corporate and they said the store/owner has to refund. Call store and act like they can't refund order.
  • PW
    Peter Ward
    Sep 6, 2025
    1.0
    I pulled out a gift card and some old chick wearing a mask was extremely rude and wouldn’t accept the gift card saying their “machine wasn’t working.” Later she started chucking bread around and complaining about me pulling up with a gift card saying “my sandwich would be made last because of it.” Customer service was horrible, and she especially made my experience very bad. I will not be going there again anytime soon. Lady with the mask clearly had a major crash out and needs to be fired immediately. Doesn’t want to be there at all