Einstein Bros. Bagels

3.5
349 reviews
Smoky brisket and melty cheddar breakfast sandwich layered with egg and chipotle cream on a toasted jalapeño-cheddar bagel—fresh, bold, and crave-worthy

About

Bagel ShopBakeryBreakfast RestaurantCoffee ShopCafe
Einstein Bros.® Bagels is your neighborhood bagel shop. We're proud to provide our guests with freshly baked bagels, breakfast sandwiches, coffee and much more. Visit an Einstein Bros. location near you today!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Einstein Bros. Bagels
2350 E 116th St, Carmel, IN
46032, United States

Hours

Reviews

3.5
349 reviews
5 stars
158
4 stars
47
3 stars
30
2 stars
38
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendly and accommodating staff, others reported rude interactions and poor handling of complaints.

Order Accuracy

Multiple reviews highlighted issues with order accuracy, including missing items and incorrect orders, leading to customer frustration.

Food Quality

The quality of food received mixed reviews; while some customers enjoyed the bagels and sandwiches, others found them lacking in flavor or poorly prepared.

Operational Issues

Customers frequently noted operational problems, including long wait times, understaffing, and inconsistent drive-thru availability.

Cleanliness and Atmosphere

The restaurant was generally described as clean, but some customers mentioned that the dining area was closed and the atmosphere could be improved.
  • ND
    Nafeesah Davis
    4 days ago
    5.0
    Manager & her team was very great & kind & always stay professional great place 👍👍👍
  • CS
    Chitra Solomon
    Nov 16, 2025
    4.0
    Friendly service. Freshly made orange juice was good Cheddar Jalepeno bagel was very good Dark roast coffee was good A good place to have breakfast
  • CK
    CM K
    Oct 31, 2025
    1.0
    Edit following the owner's response: Already sent a message via your link, but nobody ever reached out to me. So, no update for this review. Completely pissed. I wanted to share my frustration about what happened with my recent order. I ordered through UberEats because I had some credits to use. The app showed that my order was ready, so I came to your store to pick it up. When I arrived, one of your staff told me that it was still being prepared ("We're still working on it.") That was fine at first, but I ended up waiting for around 30 minutes and saw no progress being made. When I finally asked again, the same staff member said that they had run out of ancient bagels and that I needed to "ask the customer." I was the customer. Even if I had been picking up for someone else, your staff should have informed me right away that the item was unavailable instead of letting me wait without doing anything, until I asked. This experience was disappointing.
  • JC
    Jill Cooley
    Oct 23, 2025
    5.0
    All of these reviewers that have less than five stars need to get their panties out of a bunch. This is the best bagel joint I’ve ever been to! Born and raised in Carmel, IN. And I have never experienced more welcoming, kind, and amazing staff members running this like the marines. Truly this location brings a smile to my face before I have to face the horrors of running my own navy. Which is working at a school…. That’s besides the point - Please visit this location! My favs are Kelly and Cassie. Love these divas!!!!
  • MR
    Milan Reitz
    Oct 22, 2025
    5.0
    The people working were friendly and wonderful in all aspects of service. Best Einstein I’ve been to by far spotless and clean. Would recommend.

Frequently Asked Questions About Einstein Bros. Bagels

What are the regular operating hours of Einstein Bros. Bagels in Carmel?

Einstein Bros. Bagels in Carmel is open daily from 6:00 AM to 2:00 PM.

Is Einstein Bros. Bagels closed on any major holidays?

Yes, this location is closed every December 25th.