Dunkin'

3.6
267 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Carmel, IN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
9800 N Michigan Ave, Carmel, IN
46032, United States

Hours

Reviews

3.6
267 reviews
5 stars
129
4 stars
34
3 stars
27
2 stars
17
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported rude behavior and lack of assistance.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and poorly prepared food.

Cleanliness and Hygiene

Several reviews highlighted concerns about cleanliness and sanitary practices, with reports of dirty conditions and unsanitary handling of food.

Food Quality

The quality of food and drinks received mixed reviews, with some customers enjoying the offerings while others found them unsatisfactory or poorly prepared.

Speed of Service

Service speed was frequently criticized, with reports of long wait times and slow service during busy hours.
  • MJ
    Mike Jones
    Oct 18, 2025
    5.0
    I love this dunkin they make me and my wife’s drinks just right not too much ice!
  • JG
    Joseph Grant
    Sep 18, 2025
    5.0
    Awesome place! My go to donut purveyor! Can't do better than the jelly filled!
  • AT
    aszura taylor
    Sep 6, 2025
    1.0
    Horrible experience. No stars deserved, I was forced to give these to make this review. The employee named “R” was rude. He said “He doesn’t know what’s in any of the drinks. “ He said “He’s has only worked there three months, and doesn’t know anything about the drinks yet.” I asked if there was someone else there who could assist him with questions about drinks? He rudely said “No” He refused to give information on how to reach his manager, or the owner also. He definitely should not work in customer service.
  • JC
    Jennifer Crum
    Sep 5, 2025
    3.0
    Nothing exceptional. I have been in more friendly DD's for customer service and cleaner DD's. It was average.
  • YM
    ya M
    Aug 30, 2025
    5.0
    Great customer service and bro taking the orders is genuinely a great employee.

Frequently Asked Questions About Dunkin'

What are the regular opening hours of Dunkin' in Carmel, IN?

Dunkin' in Carmel is open Monday to Friday from 5:00 AM to 6:00 PM, and on weekends from 6:00 AM to 6:00 PM.

Does this Dunkin' location offer delivery and pickup options?

Yes, this Dunkin' location offers both delivery and curbside pickup services for your convenience.