Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.5
196 reviews
5 stars
88
4 stars
33
3 stars
16
2 stars
11
1 star
48
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, incorrect orders, and poor customer service, including unresponsive staff and rude interactions.
Order Accuracy
Many reviews highlighted problems with order accuracy, including missing items, wrong pizzas, and issues with online orders.
Food Quality
While some customers praised the pizza and wings, others criticized the taste and quality, mentioning cold or overcooked food.
Management Concerns
Several reviews pointed to management issues, including understaffing and lack of organization, impacting overall service.
Positive Experiences
Despite the negative feedback, some customers enjoyed the food and praised friendly staff, indicating that experiences can vary.
- RGRyan Griesemer1 day ago1.0Spent 42 minutes in the pick up window drive thru.
- BNBridgett Nelson1 day ago1.0Where is 0 stars when you need it? Four people working. Multiple items (10) waiting on counter. Four customers in front of me, two behind me. In 5 minutes, no one has even been acknowledged. At least come out and say, "Sorry for the hold up, we're working on it. It'll be another __ minutes or so." But instead they avoid eye contact and continue making pizzas that just sit there.
- CSCari Sheng5 days ago1.0Waited in the drive through pick up window for 35 minutes. Pizza sat on counter for at least 45 minutes. Pizza was cold. Customer service was poor.
- BBBatOct 3, 20251.0Order pizza for pick up for my lunch. Was told it'll be ready at 1:27. Get to the store and was told it'll be an additional 8 mins. They just made it and out in when I got here. Order finally ready at 1:46. Was told they were the only one working. There was 2 people in the store working. Not pleased with the service. Do better.
- KWKeith WilkinsSep 25, 20251.0How could a pizza place that's been in business for 20 years be so inept. Delivered order 1hour late and it was cold to the touch. They do not answer there phone and have no excuses upon delivery.
Frequently Asked Questions About Donatos Pizza
What is Donatos Pizza known for?
Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust, offering a family-owned pizza experience since 1963.
What are the operating hours of Donatos Pizza in Carmel, Indiana?
Donatos Pizza in Carmel is open Monday through Thursday from 11:00 AM to 10:00 PM, Friday and Saturday until midnight, and Sunday from 11:00 AM to 10:00 PM. It is closed on November 27, 2025.
Does Donatos Pizza offer delivery and pickup services?
Yes, Donatos Pizza offers in-store pickup, delivery, and same-day delivery services at this location.
What payment methods are accepted at Donatos Pizza?
Donatos Pizza accepts American Express, Cash, Discover, MasterCard, and Visa payment options.
Can I order Donatos Pizza through an app?
Yes, you can order Donatos Pizza through the Donatos Pizza app available on iOS and Android, or via their website.
Does Donatos Pizza accommodate families and accessibility needs?
Yes, Donatos Pizza welcomes families and has wheelchair accessible entrances and restrooms, high chairs, seating, and restrooms.
What types of food does Donatos Pizza offer?
Donatos Pizza offers pizza, oven baked subs, appetizers, and desserts with specialties including pepperoni and thin crust pizza.
Are there any nearby fitness or wellness centers close to Donatos Pizza?
Yes, nearby you can find Orangetheory Fitness for workouts and Massage Envy - West Carmel Zionsville for massage and skin care services, great options before or after enjoying pizza.
What nearby grocery or convenience stores are close to Donatos Pizza for quick stops?
Village Pantry and Grow Bar Organics are nearby grocery and convenience stores where customers can quickly shop before or after their meal at Donatos Pizza.
Are there other dining options near Donatos Pizza?
Yes, nearby dining options include Asian Kitchen and Sushi Bar for sushi and Asian cuisine, El Rodeo for Mexican food, and Subway for sandwiches and fast food.