Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.5
197 reviews
5 stars
89
4 stars
33
3 stars
16
2 stars
12
1 star
47
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, poor service, and unresponsive staff, particularly during busy hours.
Order Accuracy
Many reviews highlighted problems with incorrect orders, missing items, and lack of quality control.
Food Quality
While some customers praised the pizza and other menu items, others complained about cold food, bland flavors, and inconsistent quality.
Management Response
Several reviews noted a lack of effective management and poor customer service, with some customers feeling ignored or disrespected.
Positive Experiences
Despite the negative feedback, there were mentions of friendly staff and good food when orders were fulfilled correctly.
- BBBrian6 days ago5.0We work night shifts and their opening shift always does a great job making our dinner. Thin crust is always great, the sauce has a nice flavor.
- VBV BDec 21, 20252.0Donato's has been one of my faves for over 50 years. This location has her 15+ years. Now that I live in Nashville the Red Robin offerings are just not the same. So when I visit Carmel to hit road with a 10" works with no mushrooms and extra cheese, that's what I expect. However, I did not get any extra cheese. But what made it worse was the fact that the pizza was hardly cut into squares. I was way onto the highway to go back. So here I am ripping corners of pizza as I drive. Do better.
- RIR. Patrick Murray IIDec 21, 20251.0Terrible service. Waited in the drive thru for 30 min when told it would only be 5 min for our pizza to be ready. Come to find out our pizza was never put in the oven.
- BNBridgett NelsonNov 23, 20251.0Where is 0 stars when you need it? Four people working. Multiple items (10) waiting on counter. Four customers in front of me, two behind me. In 5 minutes, no one has even been acknowledged. At least come out and say, "Sorry for the hold up, we're working on it. It'll be another __ minutes or so." But instead they avoid eye contact and continue making pizzas that just sit there.
- CSCari ShengNov 19, 20251.0Waited in the drive through pick up window for 35 minutes. Pizza sat on counter for at least 45 minutes. Pizza was cold. Customer service was poor.
Frequently Asked Questions About Donatos Pizza
What is Donatos Pizza known for?
Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust, offering a family-owned pizza experience since 1963.
What are the operating hours of Donatos Pizza in Carmel, Indiana?
Donatos Pizza in Carmel is open Monday through Thursday from 11:00 AM to 10:00 PM, Friday and Saturday until midnight, and Sunday from 11:00 AM to 10:00 PM. It is closed on November 27, 2025.
Does Donatos Pizza offer delivery and pickup services?
Yes, Donatos Pizza offers in-store pickup, delivery, and same-day delivery services at this location.
What payment methods are accepted at Donatos Pizza?
Donatos Pizza accepts American Express, Cash, Discover, MasterCard, and Visa payment options.
Can I order Donatos Pizza through an app?
Yes, you can order Donatos Pizza through the Donatos Pizza app available on iOS and Android, or via their website.
Does Donatos Pizza accommodate families and accessibility needs?
Yes, Donatos Pizza welcomes families and has wheelchair accessible entrances and restrooms, high chairs, seating, and restrooms.
What types of food does Donatos Pizza offer?
Donatos Pizza offers pizza, oven baked subs, appetizers, and desserts with specialties including pepperoni and thin crust pizza.
Are there any nearby fitness or wellness centers close to Donatos Pizza?
Yes, nearby you can find Orangetheory Fitness for workouts and Massage Envy - West Carmel Zionsville for massage and skin care services, great options before or after enjoying pizza.
What nearby grocery or convenience stores are close to Donatos Pizza for quick stops?
Village Pantry and Grow Bar Organics are nearby grocery and convenience stores where customers can quickly shop before or after their meal at Donatos Pizza.
Are there other dining options near Donatos Pizza?
Yes, nearby dining options include Asian Kitchen and Sushi Bar for sushi and Asian cuisine, El Rodeo for Mexican food, and Subway for sandwiches and fast food.