Donatos Pizza

3.5
209 reviews
Gotta love more™.
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Business Details

1311 South Rangeline Road, Carmel, IN
46032, United States
(317) 582-0422
https://www.donatos.com
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About

Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.

Location

Donatos Pizza
1311 South Rangeline Road, Carmel, IN
46032, United States

Hours

Reviews

3.5
209 reviews
5 stars
90
4 stars
36
3 stars
15
2 stars
20
1 star
48

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and unresponsive staff, leading to dissatisfaction with service.

Food Quality

Mixed reviews on food quality, with some praising the taste while others complained about cold, burnt, or incorrect pizzas.

Customer Experience

Several reviews highlighted poor customer service experiences, including rude staff and lack of accountability for mistakes.

Positive Staff Interactions

Despite negative experiences, some customers noted friendly and helpful staff members who provided good service.

Inconsistent Delivery

Delivery times were frequently reported as being longer than promised, with many customers receiving cold food.
  • WJ
    Will Jones
    4 days ago
    1.0
    So disappointed with this franchise. I used to love Donatos growing up in Indianapolis. They served my favorite pizza and were well worth the extra money. Don’t know what happened but now the pizza quality is garbage, the service is horrendous, and the store is a disaster. I gave them a second chance tonight. Ordered door dash. Got a call from my driver telling me they “never received my order” and had already closed the store. Asked the driver to hand the phone to the manager and she said “store closes at 10”. I said “well your order was accepted well before 10”. She says “I was told we can close the store if we don’t have any orders by 9:45”. I told her my order was placed well before then. She says too bad for you. My favorite pizza place has become a joke. Do not support this franchise unless the owner sells. I really want to support this business, but enough is enough.
  • DR
    Danae Priscilla Rodriguez
    Sep 12, 2025
    1.0
    I ordered pizza last night from this store. I asked for delivery. Only received an email stating my pizza was on its way and would arrive at 9:40pm. Pizza never came. I called multiple times. No answer. Called again and they closed the store. I would like my money back.
  • CW
    Chris Woodard
    Aug 14, 2025
    5.0
    Always amazing coming here the food is great and the people are nice
  • DD
    dodgerjonesmd
    Jun 21, 2025
    5.0
    Love the thin crust very veggie pizza!
  • MD
    moon dragon
    Jun 1, 2025
    5.0
    Daryl Lewis at the Donotos 86th & Ditch Rd. Indianapolis, In. was very pleasant with a smile and customer service was outstanding. I'm definitely going back to that location.
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Frequently Asked Questions About Donatos Pizza

What type of pizza is Donatos Pizza famous for?

Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust.

Where is Donatos Pizza located?

Donatos Pizza is located at 1311 South Rangeline Road, Carmel, IN 46032, USA.