Chipotle Mexican Grill

3.6
701 reviews
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About

Mexican Restaurant
Chipotle Westfield is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2420 E 146th St, Carmel, IN
46033, United States

Hours

Reviews

3.6
701 reviews
5 stars
313
4 stars
131
3 stars
64
2 stars
63
1 star
130

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted the restaurant's poor cleanliness, with dirty tables, floors, and food preparation areas.

Service Quality

Customers frequently reported rude or unhelpful staff, inconsistent service, and issues with order accuracy.

Food Quality

Many patrons noted declining food quality, including undercooked items, small portion sizes, and missing ingredients.

Customer Experience

Several reviews mentioned a lack of responsiveness from management and poor handling of complaints, leading to dissatisfaction.

Consistency Issues

Frequent reports of being out of menu items and inconsistent food preparation contributed to a negative dining experience.
  • LL
    Liz
    Oct 28, 2025
    1.0
    I give up with this place. Whoever the management is, please understand that my family and I used to like going here, but the last few months have been awful. The rice is way undercooked, the flour tortillas are undercooked, and the quality overall has just gone way down. To top it off, the young kids you hire are just rude. I get that they probably don't want to be there, but welcome to life! Most of us don't like our jobs, but you still have to perform to some standards and they just have zero customer service skills. p.s. Don't even try to post the link "so we can help". It goes nowhere...
  • BB
    Brad
    Sep 3, 2025
    2.0
    My wife and I went here for lunch, we had not been in in about a year or so. The food was okay kind of dried out old tasting. I considered the price a bit high but everything is nowadays. What really bothered me was how filthy the entire restaurant was from the dining room and the bathrooms as well won't be back for another long mile
  • SB
    Scott Bachman
    Sep 1, 2025
    1.0
    Dont order online you will get half the amount that you would in person. Also the chipotle ranch was insanely salty like licking a salt shaker, Im assuming someone messed up but I unfortunately paid a premium to throw it away.
  • AQ
    Amy Quinn
    Aug 10, 2025
    5.0
    Got a steak and veggie burrito bowl with chips and salsa, and it was awesome! The server was super friendly and hooked us up with a huge portion—totally worth the price. We ate in, and the place was nice and clean. It was just a quick lunch, but the staff was all smiles and made us feel right at home
  • AM
    Aengus McCullough
    Aug 1, 2025
    1.0
    Very small portions compared to other locations. Bad staff. Everywhere is dirty

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Westfield serve?

Chipotle Mexican Grill offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with wholesome ingredients.

What are the opening hours for Chipotle Mexican Grill in Carmel?

The restaurant is open daily from 10:45 AM to 10:00 PM.