Customers frequently reported long wait times for food and service, with some experiencing waits of over 40 minutes.
Food Quality
While some customers enjoyed the food, many expressed dissatisfaction with incorrect orders, cold food, and poor quality.
Cleanliness
Numerous reviews highlighted issues with cleanliness, including dirty dining areas and restrooms.
Staff Attitude
Several customers noted rude or unhelpful staff, contributing to a negative dining experience.
Renovation Feedback
Recent renovations received positive remarks, with customers appreciating the improved atmosphere.
ZR
Zachary Roles
Nov 11, 2025
4.0
Went in for the free blizzard for veterans promotion and got food as well. I noticed on my receipt that I was charged for the blizzard. I mentioned it to the employees at the drive-thru, but they had no idea what i was talking about despite asking about the promotion when I first pulled in at the speaker. I called the manager on duty and brought up the issue. She was very apologetic and professional, offering a full refund for my order.
VC
Valessa Cornett
Oct 21, 2025
5.0
Fantastic ice cream friendly service
JF
Joetta Fee
Oct 20, 2025
2.0
Ordered a Confetti cake blizzard. Got half way home. Took a bite. It was an all chocolate blizzard. Chocolate syrup & chocolate chunks. Not happy!
DE
Dalton England
Oct 18, 2025
1.0
I came in around 7pm and my cheese curds were hard and burnt and nasty and so was the rest of the food so bad my kid literally threw up. I also was there for 40 mins before I got my food not happy considering how much I pay
SC
Stephanie Cantelme
Oct 18, 2025
1.0
Food was not hot after waiting 45mins.. then had to wait for 10 mins to get a refill on coffee. And it was not busy at all there was our party of four and 3 other parties of 2.. need either fast workers or more.. also need a coffee pot out in then lobby so customers can get their own refills ..
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill in Brownstown serve?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, and fries as a fast-food chain.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open from 6:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 6:00 AM to 11:00 PM on Friday and Saturday.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, Dairy Queen Grill & Chill offers a drive-thru service for customer convenience.
Are there facilities available for families with children at this location?
Yes, the location is family-friendly and provides booster seats, high chairs, and welcomes children.
Is there outdoor seating available at Dairy Queen Grill & Chill?
Yes, outdoor seating is available along with indoor seating at this location.
Can customers order online or via a mobile app?
Yes, customers can place orders online through the Dairy Queen website and can download the app for exclusive deals and mobile ordering with rewards.
Does Dairy Queen Grill & Chill provide free WiFi?
Yes, free WiFi is available for customers at the location.
What nearby places can customers visit before or after dining at Dairy Queen Grill & Chill?
Nearby places include Godfather's Pizza Express for additional dining options, Shell gas station for fuel and convenience needs, and The Exchange Network ATM for banking services.
Are there any shopping options close to Dairy Queen Grill & Chill?
Yes, customers can visit Dollar Tree for discount shopping and party supplies or CVS Pharmacy for pharmacy and retail needs nearby.
Where can customers find automotive services near Dairy Queen Grill & Chill?
Nearby automotive services include Huck's Food & Fuel, Scott Sales used car dealer, and NAPA Auto Parts - Brownstown Auto Parts for maintenance and parts.