Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Details
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
- Requires reservationsNot available
Location
Hours
Reviews
3.8
255 reviews
5 stars
129
4 stars
47
3 stars
19
2 stars
15
1 star
45
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Multiple customers reported issues with incorrect orders and missing items, leading to dissatisfaction.
Customer Service
Feedback indicates inconsistent customer service experiences, with some praising staff while others reported rudeness and unhelpfulness.
Food Quality
While many enjoyed the pizza and other menu items, there were several complaints about cold food, incorrect preparation, and lack of toppings.
Cleanliness
Some reviews highlighted cleanliness issues in the restaurant, particularly in the dining area and bathrooms.
Delivery Issues
Customers expressed frustration with delivery times and communication, including problems with the call center and order cancellations.
- JDJackson DeshommesNov 14, 20251.0People no working
- JLj lazOct 4, 20251.0Terrible, use to be good, its awful now. Screwed up my entire order. Sent picture proof and still wouldnt believe. Like I can some how unmelt the cheese. Put stuff under it and remelt it. And the second pizza I got was entirely wrong and not even a pizza I ordered. Will not be returning to this store. Added pictures to show that there is multiple things clearly melted under the cheese that could not have been "added".
- AMAJ MohringerSep 14, 20255.0Calzon was cooked perfect.
- ELEd LomaxAug 22, 20251.0Drove about 15 minutes through Brownsburg to get to it google said it was open and it was closed! Only reason I gave it a 1 star rating is because I had to give it something to be able to share our experience. We ended up eating Mexican food across the parking lot. Our 5 year old grandson wanted pizza and was disappointed they were closed!
- JLJustin lawlerJul 18, 20252.0I went to pick up my order yesterday from the Brownsburg location. When I checked my order, it was missing cheesesticke. They said they had to thaw dough. Then had to wait for them to be made. No apology, no take the price off my order. In the end had fresh cheesesticks and cold everything else. Why would you make an entire order without that? Really poor judgment on whoever thought it was ok.
Frequently Asked Questions About Donatos Pizza
What type of pizza is Donatos Pizza famous for?
Donatos Pizza is famous for Edge to Edge® toppings on a crispy golden thin crust.
What are the operating hours of Donatos Pizza in Brownsburg, IN?
Donatos Pizza is open Monday to Thursday and Sunday from 11:00 AM to 10:00 PM, and on Friday and Saturday from 11:00 AM to midnight. It is closed on November 27, 2025.
Does Donatos Pizza offer delivery and pickup services?
Yes, Donatos Pizza offers in-store pickup, delivery, and same-day delivery services.
Can I order Donatos Pizza through a mobile app?
Yes, you can order Donatos Pizza via their iOS app on the Apple App Store or their Android app on Google Play Store.
What payment options are accepted at Donatos Pizza?
Donatos Pizza accepts American Express, Cash, Discover, Mastercard, and Visa payments.
Are there vegetarian options available at Donatos Pizza?
Yes, Donatos Pizza serves vegetarian options, as indicated by their menu and attributes.
Is Donatos Pizza family-friendly and does it have seating available?
Yes, Donatos Pizza welcomes families and provides seating, including high chairs. They also have restrooms available.
Which nearby restaurants can customers visit before or after dining at Donatos Pizza in Brownsburg?
Nearby restaurants include Hilligoss Bakery, Dawsons Too, Big Bear Biscuits, McDonald's, NAGOYA Hibachi Express Ramen & Bubble Tea, Thai Basil, Main St. Organic Bistro, and As You Wish Wings and Things.
Where can customers find fitness and health services near Donatos Pizza?
Nearby, customers can visit Tandem Nutrition for nutrition and fitness training, and Planet Fitness for gym activities.
What nearby facilities can assist customers with errands or shopping around Donatos Pizza?
Nearby facilities include Ace Hardware and Brownsburg Ace Hardware for home improvement needs, Dollar Tree for discount shopping, Little Green Apple for flowers and gifts, and Redbox for video and game rentals.