Dairy Queen Grill & Chill

4.4
468 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
20 S Union St, Brazil, IN
47834-2454, United States

Hours

Reviews

4.4
468 reviews
5 stars
308
4 stars
97
3 stars
30
2 stars
16
1 star
17

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers reported slow service and incorrect orders, with some expressing frustration over staff responsiveness.

Food Quality

Mixed reviews on food quality, with some items praised while others, like the fish sandwich and certain burgers, received negative feedback.

Cleanliness and Atmosphere

The restaurant is generally noted for being clean and having a pleasant atmosphere, though some customers mentioned issues with seating arrangements.

Menu Changes

Customers expressed disappointment over discontinued menu items and inconsistencies in pricing and food offerings.

Positive Staff Interactions

Many reviews highlighted friendly and helpful staff, contributing to a positive customer experience.
  • RD
    Rob D
    Nov 11, 2025
    5.0
    Love the updated seating and expanded menu. Excellent business!
  • PH
    Philip Haverly
    Sep 11, 2025
    2.0
    A very disappointing visit today. Their posted menu showed prices for different items but when it came time to ring them up the actual cost was significantly higher. I asked him why that was and the clerk counterperson told me. Oh I guess they just haven't updated it. I asked to talk to the manager the manager never came out to talk to me whether it was the counter person or the manager. I do not know but somebody dropped the ball. Either way, they should have adjusted my price to match that of their display price and not try it sneak in a price change on me. I canceled my order and just got a mini blizzard instead of ordering a double cheeseburger which was significantly higher than their posted price on the Marquee Additionally, their blizzards were not very solid, yes, they did the flip test, but when we started heating it, it was quite runny. My wife liked the taste of hers and mine was a little short on Snicker pieces. The dairy Queen and Terre Haute which is just down the road has better quality level of food. I don't know if it's related to the recent makeover, but that's twice. We've been in there and been slightly to greatly disappointed. It will be interesting to see if management post a comment related to this review.
  • DT
    David Tavernier
    Aug 28, 2025
    5.0
    Great chicken strips
  • CB
    Casey J. Burk
    Aug 23, 2025
    2.0
    The recent building updates lacked foresight about where customers were supposed to stand to wait for things because often times, you'll walk in and see people awkwardly standing around their lobby area blocking the door in a cramped space either waiting to make an order or or waiting for their order to be handed to them. Make sure to check what you're given before leaving, too, because there's been multiple times when what I was given wasn't what I ordered. Making matters worse, they discontinued their Orange Julius, and now, their Orange Cream milk shake. What's both hilarious and humiliating is how even their staff weren't aware of the Orange Cream being discontinued as I went in there yesterday evening hoping to order one only for the checkout lady asking how to type it into the register only to learn from a different co-worker how it had been discontinued. Simply put, this place needs leadership.
  • CM
    Cheyanne Miller
    Aug 15, 2025
    1.0
    My husband ordered me a chocolate brownie extreme blizzard, gets it home to me and it's no where close to that and not even sure exactly what it is.

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburger®, chicken strip baskets, and DQ ice cream cakes.

What are the operating hours of Dairy Queen Grill & Chill in Brazil, IN?

The restaurant is open daily from 10:00 AM to 10:00 PM.