Customers frequently praised the delicious and creamy ice cream with a variety of unique flavors, although some found it overpriced.
Service Issues
Several reviews highlighted inconsistent service, with reports of long wait times and unfriendly staff, impacting the overall experience.
Cleanliness and Atmosphere
The establishment is noted for being clean and inviting, with a pleasant atmosphere and ample seating, making it a good spot for families.
Dietary Options
The availability of vegan options and accommodations for dietary restrictions received positive feedback from customers.
SS
Seth
3 days ago
4.0
Finally, I've found coffee ice cream that tastes like coffee and not a latte. Very happy
TT
Timothy
Feb 16, 2026
1.0
Their Instagram post makes it seem that they think they're entitled to parking spots paid for by another local business.
There are many online who are upset enough to not patronize the new business even though they have yet to even open or announce themselves.
Creating this conflict is in poor taste on the Moose's part... and a complete shift from the local business friendly attitude they have become known for.
I will no longer buy their overpriced ice cream due to this.
EC
Erin Carter
Feb 10, 2026
1.0
This place would not allow my brother to pick up his own order although he had proof of his purchase on his phone. They argued with him & refused to give him his order without checking his phone to see his proof of purchase. A woman employee acted as if he was a door dasher trying to steal food. It was not until his fiancee walked in trying to claim the same order that they handed her the order without question. My brother is Black & his fiancee is White. This behavior is disgusting, revolting, and unacceptable. If bias is allowed to exist in this space then it is not a Safe space for Black people & People of color to eat or purchase anything from. I will make sure that everyone I know will no longer support this business. -100/10
Horrible service
Bias employees
Not a Safe Space for all...
BB
Bree Brianna
Feb 10, 2026
1.0
Completely strict and biased to who they choose about picking up mobile orders. Wouldn't let my partner who is black pick up a mobile order for me already paid for with store credit. they didn't care to work with him even though he had screenshots showing the order summary and order name. When I came in to pickup the order, they were about to hand it to me when I let them know I was upset cause I was sick having to come in and get the order. they said they had dashers steal orders before ... hes not a Dasher and is picking up an already paid for mobile order with $7 credit. Gave me no problems grabbing it until I was upset with them and didn't wait for me to hit picked up order button very biased rules. Won't be coming back if you're that strict over ppl stealing ice cream let doordash handle it and care to check if it's a pickup order
TG
t'Jacques G
Feb 8, 2026
5.0
Good shake and good ice cream. A Bloomington classic. And it smells great in here.
Frequently Asked Questions About The Chocolate Moose
What are the regular opening hours for The Chocolate Moose?
The Chocolate Moose is open daily from 11:00 AM to 11:00 PM.
Is The Chocolate Moose open on holidays?
The Chocolate Moose is closed on certain holidays including December 24th and 25th each year, and also November 5th, 2025.
Does The Chocolate Moose offer delivery services?
Yes, The Chocolate Moose offers delivery services.
Can I pick up my order in-store at The Chocolate Moose?
Yes, in-store pickup is available at The Chocolate Moose.
What are the takeout hours for The Chocolate Moose?
Takeout is available daily from 11:00 AM to 11:00 PM.
Where is The Chocolate Moose located?
The Chocolate Moose is located at 405 S Walnut St, Bloomington, IN 47401, USA.
What types of cuisine and services does The Chocolate Moose offer?
The Chocolate Moose is an ice cream shop, dessert shop, cafe, coffee shop, sandwich shop, and also offers vegan and vegetarian options as well as catering services.
What nearby places can I visit before or after stopping by The Chocolate Moose?
You can visit Bedrak Cafe, an inviting restaurant and smoothie juice bar, or the Historic Mitchell Brothers Building and Apartments, a notable landmark and historical building nearby.
Are there any nearby art or cultural spots close to The Chocolate Moose?
Yes, Antiquated Fine Arts, an art gallery and antique store, is nearby and a great place to explore local art and antiques.
How can nearby transit or landmarks help me find The Chocolate Moose?
If you are around the Urban Station Apartments or The Project School, both well-known local landmarks, you are very close to The Chocolate Moose on S Walnut St, making it easy to find.
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