McDonald's

3.4
2028 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3302 W 16th St, Bedford, IN
47421, United States

Hours

Reviews

3.4
2,028 reviews
5 stars
588
4 stars
462
3 stars
443
2 stars
195
1 star
340

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.

Food Quality

Food quality was inconsistent, with many complaints about cold, stale, or improperly prepared items.

Staff Attitude

While some staff were noted as friendly, there were numerous reports of rude or unhelpful behavior from employees.

Cleanliness

The cleanliness of the restaurant, including bathrooms and dining areas, was often criticized.

Mobile Order Problems

Mobile orders frequently faced delays and issues, with customers expressing dissatisfaction over the lack of priority for these orders.
  • EW
    Evan Wade
    Jan 1, 2026
    1.0
    check your bag before you leave and expect to be given attitude by the person you ask to grab the items they forgot easily, without a question, THE worst McDonald's in a very wide surrounding area and I'll eat a heck of a lot of ramen before I consider coming here. especially the drive through, which is a total clownshow
  • RR
    Rawr
    Dec 26, 2025
    1.0
    Drove 40 minutes there because it said open 24 hours on the website, Google, and another source. They were closed and we wasted our gas
  • RH
    Rodger H
    Dec 24, 2025
    4.0
    Dislocation is always crazy.Busy, especially at lunchtime, they do their best with what they have. bedford could use a second mcdonald's
  • UC
    Unsatisfied Customer
    Dec 16, 2025
    1.0
    Ordered on the mobile app. Chose curbside pickup. When arrived at the location there were no pickup spots available so the pickup was changed to drive thru pickup. Said the mobile order code. Pulled to first window no issues. Pulled to second window and was asked to pull around. I refused. Manager came to the window and said because I changed from curbside to drive thru my order isn't ready. Mind you the drive thru line was long so I waited there. After providing the mobile order code I waited to get to the window and you are telling me my order still isn't ready? My order was 2 plain cheese burgers and a deluxe quarter pounder with no cheese. I did not pull around. I waited for my order. The purpose of the app is to order ahead so the food is ready for pickup when you arrive. This store needs to get it together. Customers do not care about your times. Stop making people pull around serve them when they are at the window. Have mobile orders ready when the customer arrives like other locations. At other locations you barely get in the spot and put you are there and they bring you food out. No waiting 15-45 minutes for cold food. Mobile orders are for fast convenient service but at Bedford they are treated last. That is wrong. Do better Bedford. Train your staff to be friendlier and how to handle such situations. Mobile orders take priority that is the purpose of the app period.
  • BR
    Brittaney Richardson
    Dec 9, 2025
    3.0
    The food is hit or miss. The night time guys that have brought my food to my car are super kind. I really enjoyed their kindness. It was third shift crew. However, if you order from the mobile app you will be waiting quite awhile. Which I understand everything is made cook to order on third shift. However, when I wait that long (28 minutes) for Luke warm food it is kind of irritating. I also order a cheeseburger and an ice cream cone another 3rd shift and I waited even longer that time. The kind young man did give me a free mcflurry for my wait. That was a very kind gesture. Thank you. It's really just hit or miss. But staff is always very kind and you can tell they are trying. I know fast food can be overwhelming at times. I get it. Thank you all for all your hard work, dedication, and kindness.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Bedford, IN?

McDonald's in Bedford, IN, is open Monday to Thursday from 5:00 AM to 11:00 PM, Friday and Saturday 24 hours, and Sunday from 4:00 AM to 11:00 PM.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location has a drive-thru open Monday to Thursday from 5:00 AM to 11:00 PM, Friday and Saturday 24 hours, and Sunday from 4:00 AM to 11:00 PM.