McDonald's

3.4
2012 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3302 W 16th St, Bedford, IN
47421, United States

Hours

Reviews

3.4
2,012 reviews
5 stars
586
4 stars
460
3 stars
440
2 stars
194
1 star
332

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for their orders, with some experiencing delays of over 30 minutes.

Food Quality

There were numerous complaints about food being cold, stale, or incorrect, with some customers receiving items that were not as ordered.

Staff Behavior

Feedback indicated that staff behavior was inconsistent, with some customers noting rudeness and lack of professionalism, while others praised friendly service.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty bathrooms and unclean dining areas.

Order Accuracy

Many customers reported issues with missing items or incorrect orders, leading to dissatisfaction with the overall experience.
  • KD
    Kristina Davis-Thompson
    Nov 4, 2025
    4.0
    Getting better with making sure we get everything we ordered
  • KB
    Kim B
    Nov 3, 2025
    5.0
    Anna and Emma were both drive thru associates very pleasant and friendly!
  • CB
    chelsea brooks
    Oct 26, 2025
    3.0
    Waited 18 minutes for a small curbside order. Order was accurate though
  • MM
    Matt
    Oct 14, 2025
    5.0
    Love the place and love the food and the employees.
  • ES
    Emma Stafford
    Oct 13, 2025
    1.0
    I swear this McDonald’s is always having some kind of crisis. Could have 2 people in drive and they’ll still take about 30 minutes to give you mildly warm food that probably has at least 1 thing wrong with it. I can ALWAYS hear the staff yelling at each other (not shouting out for help or direction, I mean arguing) just from the drive thru windows and sometimes through the speaker. I keep hoping it’ll get better but it hasn’t.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Bedford, IN?

McDonald's in Bedford, IN, is open Monday to Thursday from 5:00 AM to 11:00 PM, Friday and Saturday 24 hours, and Sunday from 4:00 AM to 11:00 PM.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location has a drive-thru open Monday to Thursday from 5:00 AM to 11:00 PM, Friday and Saturday 24 hours, and Sunday from 4:00 AM to 11:00 PM.