Chipotle Mexican Grill

Reviews

• LS

  Leo Stevens

  3 days ago
  1.0
  The service is straight up slow and awful, depending on who's working. These employees don't know what a portion sizing looks like and don't care to fix the 4 pieces of protein they call a "full serving". These "kind of people" (you all know what i mean by that) have no respect or care for you as a customer. The service is slow and they never are ready for a dinner crowd, Always seems understaffed and under managed. The only way i ever get good service is when a young respectful person raised with manners and good work ethic is on the front line serving. Hard to find good service in avon anymore because of the diversification and "culture". I can't stand having to live in society with people like this anymore thinking they can do the bare minimum and be rude to everyone.
• AP

  Alan Pence

  Nov 14, 2025
  4.0
  Only one person working. She new what she was doing. Food was great. In and out quickly. Probably need more help like her.
• SD

  Sara Drummond

  Nov 6, 2025
  1.0
  First time trying this location and was not impressed at all. Walked in and the employee pace was very slow for dinner rush. It seemed like only one person was working beside the one at the grill. After ordering and heading to the cashier to pay I ask for chips to go with my bowl and employee said they had ran out of chips. First of all, it’s bad business to run out of something but also, even worse business to not disclose it before ordering. If I had known, I would have chosen another dinner option. Just seems poorly managed and the atmosphere seemed dreary.
• CC

  Christian C

  Nov 3, 2025
  4.0
  The food was fine. They got my online order wrong. The service at times is bad but the employees have been friendly. I had high hopes for this restaurant but it’s been very hit or miss. I’ll change my review if they improve.
• DG

  Damaris Gaitan

  Oct 4, 2025
  1.0
  I’ve been here 3 times now…. Seems like they start to close before it’s closing time. First time I got there about 30 mins before closing time… They had already shut down the food line completely. The second time I came back about an hour before closing time… They were out of chicken…. Several of us customers waited for almost 20 mins for new chicken to be put out. I was last in line. Once I was ordering my food they said they were out of several food items…. It was still about 30 mins before closing… I left with half of a bowl of food because they were out of several items I was truly craving that night. I’m sure they weren’t out, they just didn’t want to bother opening up fresh new items so my order could be fulfilled smh….. Now tonight.. 2 hrs before closing.. There was about 3-4 customers in line.. I ended up waiting for almost 40 mins for my pickup order. You would think the company would put seasoned employees at a brand new location to ensure everything runs smoothly. Also.. Inside was dirty.. Trash everywhere on the floor.. I regret not taking pictures. My husband just let me know as well a few days ago he waited over 45 mins for his pick up order. The excitement for a new chipotle very close to home has now faded. I quit going to the one in Avon a while ago after the manager was doing my order with such nasty attitude…. She was so angry I told her I saw 2 flies land on my food as she was making it.. I kindly asked if one of my bowls can be redone for that reason. She was tossing my bowl around and purposely gave me half of the scoop for each topping I chose. I got my food. Got in my car and cried. I’ve never been treated so poorly ever in a restaurant setting… That day did it for me so I stopped going to that Avon location for quite a while… Now with my experience from this new place.. Makes me very disappointed. For now I’ll stay away.

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