Chipotle Mexican Grill

Reviews

• AO

  Anthony Ostrom

  Feb 23, 2026
  1.0
  Went on lunch break today. When ordering, we were stopped so that an employee could cut the line and order. We were met with very bad attitudes. The meat portions were less than half of their serving spoons. Even then, that apparently was still too much because they were putting some of it back in the container. When asked to give the actual full portion, they said they would charge us double. We never asked for double, we asked that they just do the right portion. I've never had these problems at the other Chipotle in Avon.
• ST

  Scott W. Taylor

  Feb 9, 2026
  3.0
  At first I thought this was going to be exceptionally good for Avon, we lost a KFC 😢 which was managed incredibly poorly, miss the KFC.. on to Chipotle, In just going to say it must be the building, the Chipotle team is managed as poorly, once you get past it being the high school kids hangout and all the disruption they bring, like a school cafeteria, it's next to the long wait in line, of course we have high school kids working the line, let me just say, kids are kids when they are not managed well. I want to return again but after two consecutive visits I'd chaos pandemonium no beg cooked and ready and the visibly left over food looks like it was dropped and picked up several times, in just unsure when I'll return, sadly there are two Chipotle in Avon both over ran with high school kids hanging out, being disruptive absolutely disrespectful as usual. I'm 🤔 thinking Qdoba is going to be my next attempt to try and enjoy a little Mexican cuisine..
• LB

  Lincoln Baldwin

  Feb 8, 2026
  1.0
  They stole our money and won’t give it back! Ordered online via the chipotle app, DoorDash was supposed to deliver it, and they never came by. When I called the restaurant, I was told by the manager that they do not hire DoorDash and to contact them. I told her that we didn’t order on DoorDash. If we didn’t order via DoorDash yet they’re delivering it, sure sounds like you outsource delivery to DoorDash. DoorDash said to contact the original store. Driver did contact us and spoke very limited English, basically said he didn’t know what happened and that there was to many orders, he stated he would not be delivering our food. I called the store again asking for a refund due to not getting my food and was told by the manager that I would have to contact the corporate office since they do not perform refunds at the store. PS it’s 930pm at the time, So you can take over $50 from me immediately, give me nothing in return, and make me work to get my money back. This store committed THEFT and is making it impossible to get my money back. Don’t go here. They just got it up and running not too long ago and it seems like they have some shady people running the store.
• DD

  Dhafii

  Feb 3, 2026
  2.0
  I went to this Chipotle on my lunch break today and was once again disappointed with my experience. This is the 4th time I have given this location a chance as I have to take my lunch breaks along my route at work. Every time I have been to this location, the quality of food is not what I would consider to be the standard that Chipotle withholds. The meat is overcooked, the rice is either over/under cooked, and today my lettuce was frozen. The food does not taste like authentic Chipotle from my experience. The other location on Ronald Reagan in Avon is consistent and delivers a great experience every time.
• LL

  leq

  Feb 2, 2026
  4.0
  Until the location opened, It had been well over 10 years since I'd stepped foot inside a Chipotle. This one opened 5 minutes from my house, and I don't have to battle the dreaded east Avon stretch of Rockville or the red light farm that Perry Road and that entire stretch of US-40 in Plainfield turned into for no apparent reason after the pandemic. I've read the horror stories about what you get when ordering online vs in-store, and in the 4 or 5 times I've been to this location my burritos are consistently huge, and the bowls I get for the rest of my family aren't what I would call huge, but they always fill the bowl. Is service slow? It was during the most recent visit I made, but only because they ran out of white rice, and were obviously short handed and caught by surprise. And yes, they are often out of chips it seems. But that's not the fault of the line workers and kitchen staff, who have all been polite and easy to talk to each and every time. People are entitled and rude to service workers for no reason, and I can't fault any one of them for not working at breakneck speed for ungrateful people, and for all of $12-13/hour.

Frequently Asked Questions About Chipotle Mexican Grill