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Brand Certified

Chipotle Mexican Grill

3.7
(1090 reviews)

About

Mexican Restaurant
Chipotle Rockville Road is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
10403 E US Highway 36, Avon, IN
46123, United States

Hours

Reviews

3.7
1,090 reviews
5 stars
511
4 stars
225
3 stars
109
2 stars
54
1 star
191

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unhelpful staff, with many experiences highlighting poor customer service and lack of attention to orders.

Food Quality

Many reviews mentioned inconsistent food quality, including small portions, cold food, and items being out of stock.

Cleanliness

The restaurant was frequently described as dirty, with unclean tables and a messy dining area.

Management Concerns

Several customers expressed dissatisfaction with management, citing poor handling of customer complaints and lack of effective leadership.

Inconsistent Experience

Customers noted that experiences varied widely, with some visits being satisfactory while others were disappointing.
  • MF
    Manisha Fnu
    Feb 2, 2026
    5.0
    My son loves to eat there
  • JM
    Jordan Moore
    Dec 19, 2025
    1.0
    The food and vegetables at this location are prepared in high amounts of salt. I ate here earlier tonight and ordered a vegetable bowl. I requested extra peppers and onions on the side, as well as my guacamole on the side. When I began to eat the peppers and guac, it literally tasted like I was eating pure salt. This defeats the purpose of eating healthy and trying to maintain a low sodium diet. Lay off the salt! Seriously!
  • DF
    Donna Fisher
    Dec 16, 2025
    4.0
    always our go to
  • DJ
    Devonte Jumbli
    Nov 26, 2025
    1.0
    I was going in for a take out order and a young man was told there’s nothing they can do for a messed up order sent him to the side and ignored him yes I wanted my food but they did not treat all their customers the same they said there’s nothing to be done the order was already picked up he tried to reason I was the next up and they forced him out of line and acted like he wasn’t there I can’t support a business that only treats at the time customers right I can’t eat there again I’m genuinely scared to place a carry out order after watching that and they thought it was ok. Everyone saw that I will find a new chain to go to. I’m seriously worried about ordering to go because once you’re out the door they do not care and treat you like nothing if I want something like that again I will go to Qudoba don’t want to get the wrong order and be the one in the wrong
  • JB
    James Brill
    Nov 26, 2025
    1.0
    They completely messed up every single thing I ordered called me a liar and made fun of me said there’s no way to look it up I offered to show them everything and the manger told me to get away to the side so they can help real customers I didn’t want to fight so I did however, they never said another word to me made me wait just standing there and the manager gave me a mean threatening stare for trying to get my correct order I called the other location in Avon because they wouldn’t give me a cooperate number and they actually cared and they didn’t even mess it up, this location has a very rude and threatening manger who claims she’s the manager but can’t give me their name or the cooperate phone number very weird if you mess something up just fix it I offered to go back home and bring the food back to show them, and it was uneaten because it was wrong. I WILL NEVER go back here I don’t understand how you can be a manger your workers get every single thing wrong when they have an order to look at and still blame the customer very disturbing how that person can “lead a team” when they don’t care if they can’t get anything right.

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Certified March 01, 2026Yext Knowledge Graph
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