Service Issues
Customers frequently reported long wait times, incorrect orders, and rude staff interactions.
Food Quality
Many reviews indicated dissatisfaction with food quality, including cold items, incorrect orders, and reduced portion sizes.
Cleanliness
Numerous customers noted unsanitary conditions in the restaurant, including dirty tables and floors.
Management Concerns
Several reviews highlighted poor management practices, including staff behavior and operational decisions like locking the lobby.
Mixed Experiences
While some customers had positive experiences with friendly service and good food, these were overshadowed by the negative feedback.