Dunkin'

3.4
424 reviews
Decked Out Lattes
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Business Details

2101 Sheridan Rd, Zion, IL
60099, United States
(847) 665-8144
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Zion, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2101 Sheridan Rd, Zion, IL
60099, United States

Hours

Reviews

3.4
424 reviews
5 stars
160
4 stars
78
3 stars
61
2 stars
30
1 star
95

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders, including missing items and wrong items being provided.

Customer Service

Feedback indicates a mix of friendly service and rude interactions, with some staff displaying poor attitudes and lack of professionalism.

Cleanliness

Several reviews highlighted unsanitary conditions, including dirty environments and issues with food safety.

Product Availability

Customers frequently noted that the location often runs out of menu items, leading to dissatisfaction.

Speed of Service

Long wait times were commonly mentioned, particularly in the drive-thru, with some customers experiencing delays even when the store was not busy.
  • ES
    E S
    Nov 4, 2025
    5.0
    It is so clean in here. They even clean behind the tables. And the people are super friendly.
  • CM
    Carmen M. Martínez
    Oct 25, 2025
    1.0
    Every time I come here, there’s an issue. They never seem to get my order right. I’m never greeted & I always say hello, how are you? It’s like everyone is miserable there. And with an attitude. I understand this time in this Country is hard, but dang this is the job you chose. Customer service. And did I mention, there’s never any napkins available? And no alternatives. Is this a management issue?
  • KC
    Karl Cariaga
    Oct 22, 2025
    1.0
    Was about to order half a dozen donuts, but I noticed ants and flies crawling around the donut trays. The staff was about to pick one up when I saw them, had to cancel my order and walk away. Ew. Not sorry. Really gross and unsanitary. 🤮
  • BC
    Bri Cona
    Oct 7, 2025
    3.0
    They're polite with saying good morning and apologizing if a wait is longer than should be. But they dont let you know itll be a wait, dont park a vehicle if its taking longer, dont give napkins or ketchup.. stopping here usually makes my mornings take way longer, like idk they just aren't that fast, even when not super busy I waited about 10 mins for my app Order /:
  • PJ
    Pedro Rios jr
    Oct 5, 2025
    3.0
    Staff is friendly but the person who makes the food needs to do a better job ... just went and grabbed coffee and a bagel and the bagel was destroyed, get a new bagel slicer so you're not smashing the bagel up into a triangle shape,the staff is great but this experience I just had I put on the ownership... give your business the proper equipment to serve your customers quality food . Went to the new dunkin at the new shell station on the state line last weekend and had zero issues and everything was good ... I guess I'll be driving the extra 5 min from now on
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Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Zion, IL?

Dunkin' in Zion, IL is open daily from 4:00 AM to 10:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both curbside pickup and delivery services.