Dunkin'

3.4
428 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Zion, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2101 Sheridan Rd, Zion, IL
60099, United States

Hours

Reviews

3.4
428 reviews
5 stars
163
4 stars
77
3 stars
61
2 stars
32
1 star
95

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

While some customers praised the staff for being friendly and polite, others reported rude behavior and a lack of professionalism.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and substitutions without notification.

Cleanliness

Feedback on cleanliness was mixed; some noted the store was clean, while others reported unsanitary conditions and a lack of attention to cleanliness.

Product Availability

Customers frequently mentioned that the store was out of various menu items, leading to dissatisfaction.

Service Speed

There were numerous complaints about slow service, particularly in the drive-thru, with long wait times reported.
  • JG
    Jonathan Garcia
    Jan 3, 2026
    2.0
    I should not have to talk Spanish and the lady was very rude I went to the drive thru and the people in drive thru were slow never coming here
  • RR
    Robert Foster (RF39Productions)
    Dec 5, 2025
    5.0
    Staff is awesome. We dont even have to say our order. They just know who we are and what we want.
  • ES
    E S
    Nov 4, 2025
    5.0
    It is so clean in here. They even clean behind the tables. And the people are super friendly.
  • CM
    Carmen M. Martínez
    Oct 25, 2025
    1.0
    Every time I come here, there’s an issue. They never seem to get my order right. I’m never greeted & I always say hello, how are you? It’s like everyone is miserable there. And with an attitude. I understand this time in this Country is hard, but dang this is the job you chose. Customer service. And did I mention, there’s never any napkins available? And no alternatives. Is this a management issue?
  • KC
    Karl Cariaga
    Oct 22, 2025
    1.0
    Was about to order half a dozen donuts, but I noticed ants and flies crawling around the donut trays. The staff was about to pick one up when I saw them, had to cancel my order and walk away. Ew. Not sorry. Really gross and unsanitary. 🤮

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Zion, IL?

Dunkin' in Zion, IL is open daily from 4:00 AM to 10:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both curbside pickup and delivery services.