Established in Yorkville, IL in 2020, Hacienda Real joins its parent company Aréchiga Group, Inc., a restaurant group with multiple concepts in the Chicago western suburbs and the Indianapolis area including Salsa Verde Restaurant & Taquería, El Jefe Leña y Mar and Verde Flavors of Mexico. We believe that it is at the dinner table where families create memories and we are excited to have you join our team to help us create an amazing experience for our guests. Hacienda’s dishes are a combination of traditional family recipes but at the same time present a modern interpretation of Mexican food too.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.