Dunkin'

3.4
257 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Yorkville, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1604 N Bridge St, Yorkville, IL
60560, United States

Hours

Reviews

3.4
257 reviews
5 stars
106
4 stars
32
3 stars
31
2 stars
26
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several mentioning poor treatment from management.

Order Accuracy

Frequent complaints about incorrect orders and items missing from orders, leading to customer frustration.

Food Quality

Customers expressed dissatisfaction with the freshness and quality of food items, including stale donuts and cold food.

Cleanliness

Several reviews highlighted unsanitary conditions, particularly in the bathrooms and overall store cleanliness.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their kindness and good service.
  • TC
    Tina Chlam
    Oct 10, 2025
    1.0
    Terrible experience yet again I don’t know why I keep going back. Asked for light ice they gave me a full cup of ice. When I asked them to take some of the ice out he asked if I wanted to add more because he couldn’t understand me. I tried to explain I asked for light ice he told me this was light ice, but the cup was full of ice so it doesn’t even make any sense.I literally had to get a spoon and take the ice out myself since he refused. What terrible customer service. don’t go here. Picture included to show you the mess I had to make all over myself before work because they refuse to do their jobs.
  • BM
    Brittany Miller
    Aug 19, 2025
    5.0
    Very polite and sweet at the drive thru. Food was fresh and coffee was good.
  • KP
    krystle Peek
    Aug 11, 2025
    1.0
    I do my best to avoid this dunkin location because they almost never get things right. I’ve had food that was still cold in the middle to my coffee order not being right. I have never said anything because the mistakes, while they suck when you have your mind set on it being delicious, seem to be close enough. This morning was very upsetting. I had a free signature latte to use and was craving my cocomocha latte, iced, made with oat milk and 3 extra shots of espresso. That is exactly how i say it every time. The order didn’t show on the screen for me to be able to check and i was told to head to the window. I was handed a coffee that i knew was not what i ordered. For the first time i said something and handed it back. The guy tried to tell me it was right. I said no, i ordered a cocomocha latte, iced, made with oat milk and 3 extra shots of espresso. He said while pointing, “Yes, latte with oatmilk and 3 shots espresso” as he tried to hand it back. I said “Cocomocha latte” and he said yes as he shoved it back are me. I took it back as i said it normally has whip cream on top. I knew the order was wrong and instead of correcting it, i was made to take it. Now ive wasted my free latte and my morning is ruined. After that experience i will never go to that location again! I’ve added picture of todays order and a photo of what i always get.
  • GF
    ghee-o Flores
    Jun 24, 2025
    2.0
    Didn’t want to take my money for some reason or feed me. Good coffee I guess
  • LL
    Leslie Lutz
    Jun 2, 2025
    2.0
    Only ordered coffee's but they weren't good. The order got messed up which made me realize how weak their coffee is.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Yorkville, IL?

Dunkin' in Yorkville is open Monday through Saturday from 4:00 AM to 9:00 PM, and on Sunday from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both curbside pickup and delivery services.