Chipotle Mexican Grill

2.9
327 reviews
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About

Mexican Restaurant
Chipotle Yorkville IL is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
444 E Veterans Pkwy, Yorkville, IL
60560, United States

Hours

Reviews

2.9
327 reviews
5 stars
118
4 stars
33
3 stars
16
2 stars
34
1 star
126

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with complaints about bland flavors, old ingredients, and issues with food safety, including finding hair and bugs in their meals.

Portion Sizes

Many reviews highlighted issues with portion sizes being inconsistent, with some customers receiving significantly less food than expected.

Cleanliness

Numerous customers noted that the restaurant was often dirty, with unclean tables and food debris, impacting their dining experience.

Customer Service

Feedback indicated a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional, contributing to an overall negative impression.
  • MP
    Maria Pizarro
    6 days ago
    1.0
    When the manager is there everything runs smoothly but once it hits 9 pm they give you whatever is left but charge the same price . If your going to stay open till 10 please deliver on what your offering if not please close earlier . Chipotle is not cheap , but I have gotten better service at McDonalds down the street . Crazy -
  • JH
    Johnnie Hamilton
    Dec 23, 2025
    3.0
    I normally order from this chipotle all the time but today i found a hair in my food. I know the hair isn’t mine because it’s straight and me being black, my hair is curly.
  • GB
    Gabrielle Bennett
    Dec 22, 2025
    5.0
    ⭐️⭐️⭐️⭐️⭐️ Another great customer service experience at this Chipotle location. My daughter is very soft-spoken, and when ordering her bowl there was a small miscommunication—she asked for black beans but was given pinto (no fault of the staff). She didn’t mention it until we reached checkout, yet the young lady assisting us (who I believe may have been a manager) kindly replaced it without any hesitation. I also observed her calmly and professionally resolving another guest’s request regarding rice. Her ability to stay cool, patient, and composed while handling multiple situations was truly impressive and did not go unnoticed. The food was fresh, the restaurant was clean, and the entire staff was friendly. Christian, who has helped us on several visits, is always especially kind and consistently goes above and beyond. We truly appreciate the excellent service and will continue coming back!
  • TC
    TJ Colborn
    Dec 17, 2025
    2.0
    I would really like to rank this place higher. Everytime I order through the drive through at night, they can't seem to get the portions right. I got 2 small green peppers and no onions when I ordered extra fajita veggies. I ordered extra chicken and rice amd those portions seemed low too. I ordered less beans and it seemed like the normal amount. Do you even pay attention to the requests? When I ask for extras inside I don't have a problem.
  • LT
    Larisa Timofeyeva
    Dec 5, 2025
    1.0
    It’s my second time getting Chipotle from this location and guys let me tell u something…. The food is horrible, there is no flavor in the chicken at all, the chicken tastes like it was not grilled enough (very soft) the rice looks like it was made yesterday-I was scared to finish it…. If I could eat it there it would be a return but now when I tried it at home (very very disappointed) I tried it two times, never again 👋

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Yorkville IL offer?

Chipotle Mexican Grill in Yorkville IL offers fast-casual Mexican cuisine featuring customizable burritos, bowls, quesadillas, tacos, and salads made with wholesome, responsibly sourced ingredients.

What are the operating hours for Chipotle Mexican Grill in Yorkville IL?

Chipotle Yorkville IL is open daily from 10:30 AM to 10:00 PM.