Wendy's

3.7
545 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1845 Vaughn Dr, Wood River, IL
62095, United States

Hours

Reviews

3.7
545 reviews
5 stars
224
4 stars
119
3 stars
88
2 stars
32
1 star
82

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of experiences with service, ranging from friendly and helpful staff to rude and unprofessional behavior.

Food Quality

There were numerous complaints about food being cold, stale, or not prepared fresh, alongside some positive remarks about hot and fresh meals.

Cleanliness

Multiple reviews highlighted issues with cleanliness, particularly in the dining area and restrooms, which detracted from the overall experience.

Operational Issues

Frequent mentions of the dining area being closed, long wait times, and problems with payment methods were noted, indicating operational inefficiencies.
  • SL
    Steven Lowe
    Jan 4, 2026
    3.0
    My burgers where medium to medium rare
  • MM
    Meg
    Dec 4, 2025
    5.0
    Wendy’s is the absolute best .I placed an order on DoorDash .Wendy’s accidentally forgot to put the tenders that my grandmother and I ordered in there .My grandma called Wendy’s and not only did they own up to not putting them in there ,they fixed the issue and sent us a few extra strips and fries .I applaud and appreciate Wendy’s for doing this for us .Thank you so much for helping us when DoorDash didn’t do anything
  • BD
    Barb d
    Nov 22, 2025
    5.0
    the lady manager is fantastic.helpful.kind.great service.hot food.delicious
  • VC
    Victor Centeno
    Nov 11, 2025
    1.0
    Horrible service. I could hear the laughter of the employees inside because I asked why was the dining room NOT open to the public. The hours are clear to open at 9 in the door. They laughed it off at 9:55am today Veterans’ Day 2025. Feeling scammed by this Location. I will never come here again.
  • KS
    kaitlyn sprong
    Nov 10, 2025
    1.0
    I was really disappointed with my experience at this restaurant. The food was poor and completely unimpressive — it lacked flavor and the ketchup tasted like it had been sitting out too long and expired. For the prices they charge, I expected much better quality. On top of that, the atmosphere was dirty and uninviting. Bathrooms were dirty and looked disgusting. It’s clear that cleanliness and customer satisfaction aren’t priorities here. I definitely wouldn’t recommend this place to anyone looking for a good meal.

Frequently Asked Questions About Wendy's

Is Wood River Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-thru at Wendy's in Wood River, IL?

The drive-thru at Wendy's in Wood River, IL is open every day from 9:00 AM to midnight.