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McDonald's

3.5
(1213 reviews)

Business Details

103 Capriola Pky, Winnebago, IL
61088, United States
(815) 335-2503
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
103 Capriola Pky, Winnebago, IL
61088, United States

Hours

Reviews

3.5
1,213 reviews
5 stars
425
4 stars
285
3 stars
207
2 stars
94
1 star
202

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported extremely slow service, long wait times, and incorrect orders, leading to frustration.

Cleanliness

Many reviews highlighted unsanitary conditions, including dirty tables and restrooms, contributing to a negative dining experience.

Staff Attitude

Several customers noted poor customer service and unhelpful staff, with some experiences involving rudeness from management.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold or incorrect orders, as well as items being out of stock.
  • BW
    Brooke Warnock
    Dec 21, 2025
    1.0
    Be prepared to wait 15+ mins to order with a person. The cosmo drinks are all out of stock. Not worth it. Service is nonexistent.
  • BF
    Bryan Finifrock
    Dec 14, 2025
    1.0
    Why is it so hard to add some customer service to your laziness while working here? When customers ask what numbers you have for the collectable toys in the Happy Meals, quit telling them they don't have numbers on them and they're just random. We know they are numbered so stop arguing with us longer than it would take to just look at what number toys you have. McDonald's has 35 different ones in Disney's 70th Anniversary toys. Management should know this and write down daily what toys that are available when such promotions are going on. I know taking 30 seconds to quickly look when a customer asks seems like a huge task for you but it really isn't.
  • JA
    Josh Adams
    Dec 14, 2025
    1.0
    Do not order using their online app. You will not get your food. I've used the app several times and I'm lucky to get my food each time if I even get it at all. Last time I used it I didn't even get my food I had to call and cancel my order as I drove away. I see plenty of other cars go right through the drive-thru with no problem and get their food. But not the online orders. Go through the drive-thru do yourself a favor if you really want to poison yourself with this crap.
  • AS
    Andrew Sass
    Dec 5, 2025
    1.0
    Locked an entire college team out simply to avoid dealing with 20+ orders. Nuff said.
  • SJ
    Shane Jordan
    Dec 5, 2025
    1.0
    Imagine refusing to serve people because you don’t wanna work. Be for real bro.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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