This profile is uncertified and using publicly sourced data
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Business Details
About
Cold Storage Facility
Wilmington operates at a national scale while remaining deeply connected to our community. From our work with Cold Crew Cares to our employee-driven culture, we put people first—whether they’re on the floor, behind the wheel, or across the country. Our leadership and operations teams boast decades of combined experience:
• Over 32 years in inventory supervision
• Long-term tenures across customer service, engineering, and operations
• A reputation for consistent excellence and reliable relationships
• Largest consolidation program across the USA.
Location
United States Cold Storage
800 E Kankakee River Dr, Wilmington, IL
60481, United States
Hours
Reviews
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Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.