Business Details
About
Sandwich Restaurant
Location
Charleys Cheesesteaks
Attn: Charleys - 24225 W. Lorenzo Rd., Wilmington, IL
60481, United States
Hours
Reviews
3.7
474 reviews
5 stars
232
4 stars
72
3 stars
48
2 stars
32
1 star
90
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported that the food was overpriced and often lacked flavor, with complaints about insufficient meat and excessive salt.
Service Issues
Several reviews highlighted poor customer service, including incorrect orders, long wait times, and staff attitudes.
Pricing Concerns
Numerous customers expressed dissatisfaction with the high prices relative to the portion sizes and quality of food.
Mixed Experiences
While some customers enjoyed their meals and praised the staff, many others had negative experiences, indicating inconsistency in service and food quality.
- ADArik DuncanJan 4, 20261.0I came in about 10:20pm on a Saturday night and I could tell the staff was anxious to leave for the night. When asked for my order I said 10 bone in wings. The (girl?) taking my order immediately turned away, walked to the freezer, peeked her head in and said “we are out of wings”. I repeated what they said. I would’ve felt better if she said I could get a discount on something else. When I asked she said I can’t do that. I asked if she was the manager she said “yep” Please train your people words like “I’m sorry” and maybe some empathy? (She?) had no emotion whatsoever and quite frankly pissed me off and she knew it. I wasn’t asking for anything for free, but now, yeah send me a link for 10 free wings. I’m tired of being treated like THEY are doing ME a favor. It’s the CUSTOMERS who keep these clowns employed. No?
- SCsaldin cumurovicDec 29, 20251.0Could have they put more salt on the sandwich?? The answer is No!!! Might as well be eating a salt brick Way overpriced for such food Would have been edible if they didn't salt it at the end, it's already salty enough
- MCMinnie ClarkDec 15, 20251.0It is 5:14 p m december15,2025 i order an old school. Hold the onions, add tomatoes and Mayo half. Freaking hard is it to fix a sandwich? I literally got meat, cheese and bread
- LSLillian SmithDec 4, 20255.0Super friendly staff at this location. Definition of Customer Service. Made my visit very welcoming and food was delicious.
- BLBilly LeeDec 3, 20254.0Food was good. Hot and fresh. It was kind of expensive in my opinion. Almost $20 for a small combo meal.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular operating hours of Charleys Cheesesteaks at Wilmington Petro Travel Plaza?
Charleys Cheesesteaks is open Monday to Friday from 7:00 AM to 11:00 PM, and on Saturday and Sunday from 8:00 AM to 9:00 PM.
Is delivery available at Charleys Cheesesteaks Wilmington location?
Delivery service is currently not available as the delivery hours indicate the restaurant is closed for delivery every day.
Does Charleys Cheesesteaks offer drive-through or curbside pickup?
No, both drive-through and pickup services are closed every day at this location.
What payment options are accepted at Charleys Cheesesteaks in Wilmington?
They accept American Express, Discover, MasterCard, and Visa credit cards.
Where is Charleys Cheesesteaks located in Wilmington, IL?
It is located at Attn: Charleys - 24225 W. Lorenzo Rd., Wilmington, IL 60481, USA.
Can I order Charleys Cheesesteaks menu online for the Wilmington location?
Yes, you can view the menu and order online at https://order.charleys.com/menu/wilmington-petro-travel-plaza/.
Which nearby places can help me find Charleys Cheesesteaks at the Wilmington Petro Travel Plaza?
You can look for nearby landmarks such as the Minit Mart convenience store and gas station or the Petro Travel Center gas station and convenience store which are close to Charleys Cheesesteaks.
Are there other dining options near Charleys Cheesesteaks at Wilmington Petro Travel Plaza?
Yes, nearby restaurants include The Kitchen, Iron Skillet, Over The Road Sports Bar & Grill, and Charleys Philly Steaks for more cheesesteak options.
What services are available near Charleys Cheesesteaks for travelers needing gas or automotive help?
Nearby services include Shell, Mobil, bp gas stations as well as CAT Scale and TA Truck Service for truck gas and repair needs.
Are there any financial or mobile phone service options near Charleys Cheesesteaks?
Yes, Western Union money transfer services and mobile phone stores such as Verizon and TCC, Verizon Authorized Retailer, are located nearby.