Business Details
About
Sandwich Restaurant
Location
Charleys Cheesesteaks
Attn: Charleys - 24225 W. Lorenzo Rd., Wilmington, IL
60481, United States
Hours
Reviews
3.7
468 reviews
5 stars
231
4 stars
71
3 stars
48
2 stars
32
1 star
86
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported that the food was overpriced and often did not match the quality or quantity advertised, with complaints about blandness, lack of seasoning, and small portions.
Service Issues
Customers frequently mentioned poor service, including long wait times, incorrect orders, and staff attitudes that were perceived as indifferent or unhelpful.
Pricing Concerns
Numerous reviews highlighted that the prices were considered excessive for the quality and quantity of food received, leading to dissatisfaction among patrons.
Mixed Experiences
While some customers enjoyed their meals and praised specific items like the cheesesteaks and fries, many others had negative experiences that overshadowed the positives.
Cleanliness and Atmosphere
The establishment's cleanliness and atmosphere were criticized, with some customers noting that it felt more like a truck stop than a restaurant.
- FTFrank Taylor2 days ago1.0Bought a large ole fashioned,? I think, supposed to be double meat but still had half the bread showing for 16.00, waste of money. Went to the kitchen got a half of chicken for 11.00 much better value.
- VSVickie StokesNov 10, 20251.0So I ordered 6 oc boneless chicken for $10.99 then recieved 5. Fries were cold, and the Philly cheese steak barely had any meat and the peppers onions were not cooked at all. Spend your hard earned money somewhere else thier food is expensive which I don't mind if I get hot, goid food not slop.
- S1SECURE 1Oct 31, 20251.0DO TO THE REVIEWS I'M SKIPPING THIS PLACE THE ONE IN CHICAGO RIDGE MALL IS WHERE IT'S AT
- OROmar RuizOct 29, 20251.0This place absolutely sucks, they won't take mobile orders, and they don't want to take the code at the counter
- JBJeremy BrewerOct 18, 20253.0Overpriced for mediocre food.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular operating hours of Charleys Cheesesteaks at Wilmington Petro Travel Plaza?
Charleys Cheesesteaks is open Monday to Friday from 7:00 AM to 11:00 PM, and on Saturday and Sunday from 8:00 AM to 9:00 PM.
Is delivery available at Charleys Cheesesteaks Wilmington location?
Delivery service is currently not available as the delivery hours indicate the restaurant is closed for delivery every day.
Does Charleys Cheesesteaks offer drive-through or curbside pickup?
No, both drive-through and pickup services are closed every day at this location.
What payment options are accepted at Charleys Cheesesteaks in Wilmington?
They accept American Express, Discover, MasterCard, and Visa credit cards.
Where is Charleys Cheesesteaks located in Wilmington, IL?
It is located at Attn: Charleys - 24225 W. Lorenzo Rd., Wilmington, IL 60481, USA.
Can I order Charleys Cheesesteaks menu online for the Wilmington location?
Yes, you can view the menu and order online at https://order.charleys.com/menu/wilmington-petro-travel-plaza/.
Which nearby places can help me find Charleys Cheesesteaks at the Wilmington Petro Travel Plaza?
You can look for nearby landmarks such as the Minit Mart convenience store and gas station or the Petro Travel Center gas station and convenience store which are close to Charleys Cheesesteaks.
Are there other dining options near Charleys Cheesesteaks at Wilmington Petro Travel Plaza?
Yes, nearby restaurants include The Kitchen, Iron Skillet, Over The Road Sports Bar & Grill, and Charleys Philly Steaks for more cheesesteak options.
What services are available near Charleys Cheesesteaks for travelers needing gas or automotive help?
Nearby services include Shell, Mobil, bp gas stations as well as CAT Scale and TA Truck Service for truck gas and repair needs.
Are there any financial or mobile phone service options near Charleys Cheesesteaks?
Yes, Western Union money transfer services and mobile phone stores such as Verizon and TCC, Verizon Authorized Retailer, are located nearby.