Business Details
About
Fast Food RestaurantHot Dog RestaurantPortillo's Hot Dogs
Welcome to Portillo’s at 7195 Kingery Highway! Dive into the authentic taste of Chicago Street food at our 30s Prohibition themed restaurant, just 2.0 miles from Ruth Lake Country Club. Savor our char-broiled burgers, Italian Beef Sandwiches, iconic Chicago-style hot dogs, and fresh chopped salad. Don’t miss out on our famous chocolate cake shake to top off your meal. Open late and designed for family-friendly dining, Portillo’s is the ultimate spot for delicious fast food in a fun atmosphere. Plus, we offer convenient delivery and catering options to bring our Chicago favorites right to your door. We look forward to seeing you!
Details
- Dine-inAvailable
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Portillo's & Barnelli's Willowbrook
7195 N. Kingery Highway, Willowbrook, IL
60527, United States
Hours
Reviews
4.2
4,023 reviews
5 stars
2,493
4 stars
702
3 stars
262
2 stars
203
1 star
363
What are people saying?
AI-generated from recent customer reviews
Service Issues
Multiple customers reported slow service, incorrect orders, and unprofessional staff behavior.
Food Quality
There are mixed reviews on food quality, with some praising the Italian beef and hot dogs, while others noted inconsistencies and dissatisfaction with certain items.
Cleanliness
Several reviews highlighted poor cleanliness in the dining area, with dirty tables and unsanitary conditions reported.
Positive Staff Interactions
Despite some negative experiences, many customers praised specific staff members for their friendliness and excellent service.
- TTTee5 days ago5.0My husband and I make a point of getting a meal and take out before heading back home to Michigan whenever we come to Illinois. The service is friendly and efficient. The food is always fresh, hot and tasty. We love the Italian beef sandwiches, meatballs and gravy, hot dogs and chocolate cake to die for! We never leave without 2 1/2 lbs of frozen Italian beef to go with the aujus. Thank you Portillos!!!...please open up a location near St. Joseph, MI!!!
- SSSean Thomas (Seans316)5 days ago1.0On January 7th around 1030 I arrived to pick up an order. I gave the lady behind the to-go counter the pickup name. She said it would just be a few minutes. She said that without checking on the order looking at the screen. After waiting 5 minutes I asked if she knew how long it would be and she said I don't know. Once again without bothering to check the screen or even check on the order. The sad part about it is she looked like she was one of the managers
- RGRobb “robbieg696” GilliesJan 4, 20265.0Ribs where the meat falls off the bone and incredibly flavorful. Not to mention, friendly staff. Oh yeah, the atmosphere was set with a 3 piece jazz band. I'd go back once a week if I lived here.
- JRjoseph reanlyDec 26, 20251.0This locations is awful! Every single time I go here they short me on fries, the container is barely half full. The other locations in Summit or Forest Park are so much better. My last time going here they do this EVERY TIME!!
- TTTracyDec 20, 20252.0I've been going to portillo's for decades and I have to say this is the first time I've been dissatisfied & actually truly disappointed by the service. Considering most of my visits have been during lunch or dinner rush hours. Where tonight, it was quite empty for a Saturday night at 9pm the weekend before Christmas. Considering that, the service was more than slow when I came in to pick up my online order. It consisted of a bunch of teenagers pointing fingers at who should be filling my order..10 minutes past the pick up time. I wasn't the only one waiting on an order past the stated time. It would have been less maddening if one of the 6 or 7 entitled employees apologized or even said, we're working on it. But, I guess that's asking too much?! When my order was finally done on the other side than indicated to pick online orders, she actually tossed it at me, LOL. I felt stupid mumbling thank you (because I'm from a generation of manners) she said a condescending THANK YOU when I was walking away, with a chuckle from her and her co-chuckleheads. In times like these it makes me wonder and think why would I go back to that place? They clearly don't appreciate long time patronage. Shame on you & tge management that let's that happen.
Frequently Asked Questions About Portillo's & Barnelli's Willowbrook
What are the operating hours of Portillo's & Barnelli's Willowbrook?
Portillo's & Barnelli's Willowbrook is open daily from 10:00 AM to 11:30 PM, with extended hours until midnight on Fridays and Saturdays.
Does Portillo's & Barnelli's Willowbrook offer drive-through service?
Yes, drive-through service is available from 10:00 AM to 11:30 PM on most days, and until midnight on Fridays and Saturdays.
What types of food can I expect at Portillo's & Barnelli's Willowbrook?
You can enjoy authentic Chicago street food such as char-broiled burgers, Italian Beef Sandwiches, iconic Chicago-style hot dogs, fresh chopped salads, and desserts like the famous chocolate cake shake.
Does Portillo's & Barnelli's Willowbrook accommodate families and children?
Yes, the restaurant is family-friendly and welcomes children with features like high chairs and family-focused dining.
What payment methods are accepted at Portillo's & Barnelli's Willowbrook?
They accept major credit cards including American Express, Discover, MasterCard, and Visa, as well as debit cards. Cash is not required.
Are there delivery and catering options available?
Yes, Portillo's & Barnelli's Willowbrook offers convenient delivery and catering services to bring Chicago favorites right to your door.
Is Portillo's & Barnelli's Willowbrook accessible for people with disabilities?
Yes, the restaurant has wheelchair accessible entrances, parking, seating, and restrooms to accommodate guests with disabilities.
What nearby attractions can I visit when dining at Portillo's & Barnelli's Willowbrook?
After your meal, you can visit nearby spots such as Ruth Lake Country Club (2.0 miles away) or enjoy shopping at nearby NY or Chicago Bill's Ultimate Golf for sporting goods.
Are there convenient services near Portillo's & Barnelli's Willowbrook for mailing or shipping needs?
Yes, nearby you can find UPS Alliance Shipping Partner, Pak Mail, UPS Access Point location, and Postal services to assist with your courier and shipping needs.
What entertainment options are available near Portillo's & Barnelli's Willowbrook?
Nearby entertainment options include Stats Bar & Grill for dining and drinks, Charlie's Gaming arcade and amusement park, and Pure Barre gym and boot camp for active life activities.