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Brand Certified

Chipotle Mexican Grill

3.3
(931 reviews)

About

Mexican Restaurant
Chipotle Willowbrook 83 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
7173 S Kingery Hwy, Willowbrook, IL
60527, United States

Hours

Reviews

3.3
931 reviews
5 stars
348
4 stars
164
3 stars
75
2 stars
66
1 star
278

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Many customers reported consistently small portion sizes, often feeling cheated for the price paid.

Cleanliness

Numerous reviews highlighted unsanitary conditions in both food preparation and dining areas, with dirty tables and messy counters.

Customer Service

Several customers experienced rude or unprofessional behavior from staff, leading to dissatisfaction with service.

Food Quality

Customers frequently complained about the quality of food, including stale ingredients, poorly cooked rice, and inedible meat.

Order Accuracy

There were multiple reports of incorrect orders and missing items, particularly with mobile orders.
  • NG
    Natalie Novak González
    3 days ago
    2.0
    It’s was so dirty every single table had Food/crumbs all over it The floor was covered in garbage and the bathroom smelled disgusting
  • SK
    Sheila Kalsi
    5 days ago
    1.0
    This is the worst Chipotle in the area. They are consistently out of basic ingredients. Today I watched an employee scrape the last two wisps of fajita vegetables into my bowl — his spoon literally scratching the bottom of an empty container — and then do the same for the next two customers without making any attempt to replace it. No sour cream, no romaine lettuce, no fajita vegetables. Completely unacceptable. I won’t be returning.
  • RL
    Rob Lawler
    Feb 22, 2026
    1.0
    ROCK BOTTOM STANDARDS: Last night, I go in there at 7:35 pm on a Saturday night. There are a total of 2 employees behind the main back line. One is making the burritos and the other working the cash register. The one working the cash register starts HELPING making burritos when not ringing customers up which in my opinion is UNSANITARY. Making this even worse; while this is going on, on a Sat night before 7:45 pm with limited help, an employee is sitting in the dining area eating a burrito bowl as slow as he possibly could scanning his phone. Just not a good look when customers are waiting when service is slow this early in the evening. It's what the customer sees, if the employee needed to eat that early in a dinner shift, then he should have ate in the back so customers don't see it. It's frustrating going in there, have a couple of people in front of you and everything pre-prepared and it seems like it takes forever to get in and out of there. By the time I left, there were about 8 people in line. I complained and the employee says to me "Hope your night gets better". Chipotle has NO CUSTOMER STANDARDS. This is not the first time I've experienced UNSANITARY experiences here at this location about 4 months ago my burritos tasted like the counter rag they wipe the counters with. I should just stop going to Chipotle, I've been a Chipotle customer since the year 2001. It gets worse and worse at Chipotle especially with this location. This is a trend that has started in the last 5 years.
  • KK
    Khanmyrza Kadyraliev
    Feb 5, 2026
    5.0
    Nice and quick food when you on rush
  • EJ
    Edward JR.
    Jan 24, 2026
    1.0
    The girl decided to give me the middle finger and I’m pretty sure you can find it on cameras. It happened about five minutes from the time of this comment, the guy is so inadequate. He messed up my order and he kept making the bowl however he wanted not whatever I asked. I say I want something on the side. He would throw it in the bowl . I say I want extra of something and he would straight up move to the next item so unnecessarily rude. It’s busy there’s a lot of customers and all they wanna do is be disrespectful and rude. I have never experienced such customer service the worst of my life add to that the fact that an employee would straight up, throw a middle finger at a customer it’s just crazy. God knows what their policy is, but this is so unacceptable and this is the worst customer service I’ve ever had in my life. I do not recommend at all.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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