McDonald's

3.6
1899 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
991 Ann Rutledge Drive, Williamsville, IL
62693, United States

Hours

Reviews

3.6
1,899 reviews
5 stars
758
4 stars
373
3 stars
353
2 stars
151
1 star
264

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, incorrect orders, and lack of attention to customer requests.

Food Quality

Mixed reviews on food quality, with some customers noting cold or poorly prepared items, while others praised the freshness and taste.

Cleanliness

Several reviews highlighted cleanliness issues, particularly with dirty tables and unsanitary conditions in the bathrooms.

Order Accuracy

Frequent complaints about missing items and incorrect orders, indicating a need for better order management.

Staff Attitude

Customer experiences varied, with some praising friendly staff while others reported unprofessional behavior from employees.
  • NS
    Nicolás Salazar
    2 days ago
    5.0
    Muy bien agradable y buena honda los muchachos que trabajan ahi
  • TN
    Taylor Nicole
    6 days ago
    1.0
    Stopped in to grab a large frappe around 5:30am. Both google and the big sign outside say open 24 hours. I sat in the drive through for 15 minutes before someone finally got on the headset and said they don’t open until 6. You should either change your advertisement, especially as a truck stop location, or let your customers know in a timely manner. Especially since there was someone outside sweeping trash in the drive through and obviously people in the building. Do better.
  • SH
    Stacey Humphrey
    Jan 3, 2026
    1.0
    January 3rd.1:14,I tried to order a take out order here.the manager (young black lady)applied my coupon incorrectly. I tried to explain to her but she wouldn't listen to me.it was a valid buy 1 get 1 any sandwich. She applied it to a lesser priced item (chicken sandwich)i wanted it applied to a burger(I ordered 2),she said it is what it is and wouldn't correct her mistake. I left without any food.
  • TB
    Terry Bellinger
    Dec 23, 2025
    3.0
    Employees dont listen when u put special tequest in on your food. They had to throw it away and start over
  • NK
    Nichole K
    Dec 7, 2025
    2.0
    We ordered at the kiosk, nobody at the counter to get out cup for my drink...had to flag somebody down. We ordered it for dine in and took a numbered table tent. It did NOT print a receipt. So the lady I flagged down for a cup, I let her know we didn't get a receipt. Then a couple mins later they are yelling out order numbers ....they repeated it a few times (there were a few other people in there also) Then the manager yells out "Come on y'all....ya gotta look at your ticket to see your number". We informed her we didn't have a ticket because it didn't print....and we ordered it for here. Then we find out it's our order.....well they are out of the apple pies we ordered. Instead of coming around to where we were sitting.... waiting for our food to be brought out to us....because we had a table tent and ordered here.....she yells through the store "we don't have the pies ... y'all want holiday pie?"....well, I could barely hear her.....so then she just decided to yell louder ... instead of coming to actually talk to us like humans......then she explained what was in the Holiday pie....we did not like it so we opted for a refund....and she seemed upset with us because we didn't want to substitute. Real lack of any kind of polite customer service here.

Frequently Asked Questions About McDonald's

What are the hours for McDonald's drive-thru at this location?

The drive-thru is open 24 hours a day, from 12:00 AM to 11:59 PM every day of the week.

When is McDonald's delivery service available?

Delivery is available daily from 6:00 AM to 11:00 PM.