Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported poor service, including rude staff, incorrect orders, and lack of attention to customer requests.
Food Quality
Mixed reviews on food quality, with some customers noting cold or poorly prepared items, while others praised the freshness and taste.
Cleanliness
Several reviews highlighted cleanliness issues, particularly with dirty tables and unsanitary conditions in the bathrooms.
Order Accuracy
Frequent complaints about missing items and incorrect orders, indicating a need for better order management.
Staff Attitude
Customer experiences varied, with some praising friendly staff while others reported unprofessional behavior from employees.
NS
Nicolás Salazar
2 days ago
5.0
Muy bien agradable y buena honda los muchachos que trabajan ahi
TN
Taylor Nicole
6 days ago
1.0
Stopped in to grab a large frappe around 5:30am. Both google and the big sign outside say open 24 hours. I sat in the drive through for 15 minutes before someone finally got on the headset and said they don’t open until 6.
You should either change your advertisement, especially as a truck stop location, or let your customers know in a timely manner. Especially since there was someone outside sweeping trash in the drive through and obviously people in the building. Do better.
SH
Stacey Humphrey
Jan 3, 2026
1.0
January 3rd.1:14,I tried to order a take out order here.the manager (young black lady)applied my coupon incorrectly. I tried to explain to her but she wouldn't listen to me.it was a valid buy 1 get 1 any sandwich. She applied it to a lesser priced item (chicken sandwich)i wanted it applied to a burger(I ordered 2),she said it is what it is and wouldn't correct her mistake. I left without any food.
TB
Terry Bellinger
Dec 23, 2025
3.0
Employees dont listen when u put special tequest in on your food. They had to throw it away and start over
NK
Nichole K
Dec 7, 2025
2.0
We ordered at the kiosk, nobody at the counter to get out cup for my drink...had to flag somebody down. We ordered it for dine in and took a numbered table tent. It did NOT print a receipt. So the lady I flagged down for a cup, I let her know we didn't get a receipt. Then a couple mins later they are yelling out order numbers ....they repeated it a few times (there were a few other people in there also) Then the manager yells out "Come on y'all....ya gotta look at your ticket to see your number". We informed her we didn't have a ticket because it didn't print....and we ordered it for here. Then we find out it's our order.....well they are out of the apple pies we ordered. Instead of coming around to where we were sitting.... waiting for our food to be brought out to us....because we had a table tent and ordered here.....she yells through the store "we don't have the pies ... y'all want holiday pie?"....well, I could barely hear her.....so then she just decided to yell louder ... instead of coming to actually talk to us like humans......then she explained what was in the Holiday pie....we did not like it so we opted for a refund....and she seemed upset with us because we didn't want to substitute. Real lack of any kind of polite customer service here.
What are the hours for McDonald's drive-thru at this location?
The drive-thru is open 24 hours a day, from 12:00 AM to 11:59 PM every day of the week.
When is McDonald's delivery service available?
Delivery is available daily from 6:00 AM to 11:00 PM.
Does McDonald's offer curbside pickup service?
Yes, curbside pickup is available at this McDonald's location.
Which payment options are accepted at this McDonald's?
You can pay using American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
What services does this McDonald's location provide?
This McDonald's offers DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Are there mobile apps available to order from McDonald's?
Yes, you can use the McDonald's App available on iOS and Android to place your orders.
Where is this McDonald's located?
This McDonald's is located at 991 Ann Rutledge Drive, Williamsville, IL 62693, USA.
What nearby convenience stores or gas stations can I visit when at McDonald's?
Love's Travel Stop and Casey's General Store, both convenience stores and gas stations, are nearby and convenient stops to fuel up or shop while visiting McDonald's.
If I'm at McDonald's, where can I find postal services nearby?
You can find postal services nearby at the FedEx Drop Box and the USPS post office, both close to McDonald's on Ann Rutledge Drive.
Are there local dining options near McDonald's for different meal experiences?
Yes, nearby dining options include Eddie's Rise N' Dine for American cuisine and Huddle House for breakfast and brunch, giving variety beyond McDonald's menu.