McDonald's

3.7
1513 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1200 S Milwaukee Ave, Wheeling, IL
60090, United States

Hours

Reviews

3.7
1,513 reviews
5 stars
668
4 stars
289
3 stars
205
2 stars
90
1 star
261

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times.

Order Accuracy

Many reviews highlighted issues with incorrect orders and food preparation.

Cleanliness

While some customers noted cleanliness, there were significant complaints about dirty restrooms and unclean dining areas.

Food Quality

Feedback on food quality was mixed, with some enjoying their meals while others received cold or overcooked items.

Operational Hours

Numerous customers expressed frustration over inconsistent hours, with claims that the location is not truly 24 hours as advertised.
  • ES
    EL “Chufo” Salsero
    Nov 9, 2025
    1.0
    4 extra big zeroes, I know I can't but that's what they deserved This os my third time having a horrible experience at this place, if not the fourth one, and I know I'm gonna be told, why would you come back again? , because of the' doubt benefit, but this is it, that's my limit and I have to say it. I know we hire new People in every place, which I understand, they need to be trained and there's gonna be waiting time I know, because I did it, I'm bartender, server, and for about 14-15 years, I even work for McDonald's long time ago but there's not a reason for the new hires to be supervised by somebody else in case if they make an issue or any mistake, every single time that I got an issue it was because of a new hire that's the reason I didn't complain so I tried to talk to the managers first time lady was really rude and tell me that she didn't care if I come back or not so I talked to one of the manager which she was by luck people that I work with long time ago, so that you get tall I didn't even tell her to be more polite, as far as I know it was not a issue for them, second time they give me completely wrong food I want to try to get it back or change it do you want me to pay for the food that I took which was mine and I didn't even eat it, I think the trip was only for a drink which I don't care like I said but this time I got a sandwich and a coffee which I have to say I get it with the app because you know I like that about McDonald's she was supposed to be two dollars you know I don't stop McDonald's every day I don't eat McDonald's for a month probably two months so I don't really know which is a deal you asked for the order she asked me which one I asked for I think she didn't say anything so she took it I asked for my coffee I specifically eat six sugars I'm sorry six creams treasures I put the mistake you can see what I got a sandwich a black coffee that's it I pay with my phone because he didn't know how to get the thing out and I didn't get my car with me so I drive away didn't I don't care get to the gas station try to get gas and I know HR eight dollars for a sandwich and a coffee I wanna go to the place the lady told me well the sandwich is supposed to be five dollars not too well you guys didn't tell me there's not on the deal I don't even know if it is or not and I'm sorry but I'm busy if you want just come back with my money at 9 AM and a really bad way, I know maybe one customer won't hurt, Because I'm not coming back that's for sure not anymore but you guys just make sure when you go over there be really patient and keep in mind that if you try to complain for something they're gonna make it look like you are idiot or you're the one that make a mistake and if you wanna fix it you have to come back when they are not busy or when they want to take care of you, Because otherwise you will be staying away with an excuse we, are busy, And another thing keep in mind that doesn't matter which one is the issue doesn't matter which one is the mistake, you're gonna be the one to be blamed for and pay for it whether you like it or not, because the answer is going to be, Well what do you want me to do sir I can't do nothing about it that's not my problem, that's not my mistake, You should know that about five dollars or you should know you want what do you want to drink, my last time, or the funniest one, Tell me everything you want on the back because I can't take care of you in the window and I don't care if you complain about me or if you come back or not now I'm gonna say it because that's what they told me The first time, And trust me you can check most of my reviews, which I don't do a lot, I never given one Star or tried to give me a zero cause I know the service is a hard work, But also know that if you can keep up with it, walk away, Like an old person just tell me one time, A time that I was really mad and I was showing in my face when I was taking care of my customers, He told me, I pay for a service not for a happy face but I don't wanna see a mad one, I see one everyday on the mirror.
  • AA
    Aaron Andersson
    Nov 7, 2025
    1.0
    Pull up at 355am. Hungry after long day. Pull up to the drive through. They were closed.
  • MD
    Memo Dominguez
    Oct 21, 2025
    5.0
    Great service.
  • JR
    J. Rojas
    Oct 19, 2025
    5.0
    Nice
  • SS
    Simonsimon Simon
    Oct 11, 2025
    5.0
    Great service, nice works.

Frequently Asked Questions About McDonald's

What are the drive-thru hours at McDonald's in Wheeling, IL?

The drive-thru at this McDonald's location is open 24 hours every day of the week.

When does McDonald's offer delivery services?

Delivery is available from 6:00 AM to 11:00 PM on Monday and Tuesday; from 6:00 AM to 1:00 AM on Wednesday; and from 3:00 AM to 1:00 AM on Thursday through Sunday.