McDonald's

3.6
1268 reviews
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Business Details

1355 Lake Cook Road, Wheeling, IL
60090, United States
(847) 229-1891
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1355 Lake Cook Road, Wheeling, IL
60090, United States

Hours

Reviews

3.6
1,268 reviews
5 stars
528
4 stars
242
3 stars
182
2 stars
94
1 star
222

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional staff, with many experiences of incorrect orders and poor customer service.

Food Safety

Several reviews highlighted serious concerns regarding food safety, including raw chicken nuggets and stale food.

Cleanliness

The restaurant was often described as dirty, with unclean tables and restrooms, contributing to a negative dining experience.

Order Accuracy

Many customers experienced issues with missing items or incorrect orders, leading to frustration and dissatisfaction.

Positive Staff Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and excellent service.
  • MR
    Malcolm Roache
    Nov 9, 2025
    5.0
    Forgot to get the guy's name for the drive thru but he works toward the beginning 2pm. He helped out a lot. Thanks appreciate it.
  • AC
    Alec Chapwesk
    Nov 6, 2025
    2.0
    They don't get your food right especially at this location in the morning. Don't bother telling them to do anything specific for you, they won't care. They also consistently don't put napkins in your bag if they just don't like you or if you come off slightly rude. Whatever, it's not like there isn't other McDonald's on my way to work or really anywhere. I kept going to this one for two months and I'm just tired and annoyed at these slop workers.
  • YL
    Yulia Lukyanovich
    Nov 2, 2025
    1.0
    Terrible customer service. Our order got messed up 3 times, we got no straws for our drinks and when we realized we were missing half of our order the worker stood in front of the window on his phone for 2 minutes before finally talking to us again. Again the order was messed up even after we had waited and already left. Very disappointing.
  • DL
    Daniel L
    Oct 29, 2025
    2.0
    I came here on October 28th at 9:26am through the drive through. The ladies at both windows didn’t say hi or thank you. The lady at the second window just handed me my food. I won’t be coming back to this location. Service at other McDonald’s is much better!
  • LD
    Laura Dudzik
    Oct 16, 2025
    4.0
    EVERYTIME at night “ice cream machine is broken”, clearly the employees are lying and don’t want to clean the machine. McD keep your employees accountable and notice that sales for ice cream related products go down at night. Employees are always nice but damn dude I just want some ice cream.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1355 Lake Cook Road in Wheeling, IL?

McDonald's at 1355 Lake Cook Road is open 24 hours a day, 7 days a week.

Does this McDonald's location have a drive-through service?

Yes, this McDonald's location has a drive-through which is open 24/7.