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McDonald's

3.6
(1294 reviews)

Business Details

1355 Lake Cook Road, Wheeling, IL
60090, United States
(847) 229-1891
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1355 Lake Cook Road, Wheeling, IL
60090, United States

Hours

Reviews

3.6
1,294 reviews
5 stars
540
4 stars
242
3 stars
184
2 stars
96
1 star
232

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional staff, with many experiences of incorrect orders and long wait times.

Order Accuracy

A significant number of reviews mentioned missing items or incorrect orders, leading to frustration among customers.

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty tables and unsanitary conditions in the dining area.

Food Quality

Some customers expressed disappointment with the quality of food, mentioning stale or improperly cooked items.

Positive Staff Interactions

Despite the negative feedback, there were mentions of friendly staff members who provided good service, indicating inconsistency in staff performance.
  • BG
    Brian Gordon
    5 days ago
    5.0
    Drive thru! I looked for my closest McDonald's for a quick coffee and tasty wrap!! McDonald's coffee tastes great. Always consistent between locations and I don't have to Max My Credit Card for a cup!! The quip Ranch Wrap was a fast, yummy treat McDonald's is Number 1!!!
  • KS
    Kevin S
    Feb 24, 2026
    1.0
    They could use a decent cashier. Rude and impolite at drive through speaker.
  • MK
    Mike K
    Feb 19, 2026
    1.0
    This place is the equivalent of a dumpster fire. At least they are consistent in their poor level of service. You can count on that 9 out of 10 of your orders will be made innocently.
  • JM
    Jorge alberto Rodriguez mederes
    Feb 16, 2026
    2.0
    HOLA..POR QUE EN ESTE NEGOSIO DE AMBURGUESAS..AL ISPANO ASE LA ORDEN IGUAL QUÉ UN AMERICANO Y A LOS AMERICANOS LES YEVAN LA COMIDA HASTA SU MESA Y YO DE ISPANO IGUAL LA HE PEDIDO PARA COMER AQUÍ Y AMI ME LA DEJARON EN MOSTRADOR Y NOMAS ANUNCIÓ LA ORDEN Y SE RETIRO.....EL DINERO QUÉ PAGA UNO COMO ISPANO ES EL MISMO QUÉ ESTA PAGANDO UN AMERICANO. ...02 16 2026..HORA 08: 05
  • JS
    Josh Stoken
    Feb 3, 2026
    3.0
    Don’t usually have issues with this location but since when did the shrink flation hit the McDouble?

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1355 Lake Cook Road in Wheeling, IL?

McDonald's at 1355 Lake Cook Road is open 24 hours a day, 7 days a week.

Does this McDonald's location have a drive-through service?

Yes, this McDonald's location has a drive-through which is open 24/7.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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