McDonald's

3.6
1282 reviews
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Business Details

1355 Lake Cook Road, Wheeling, IL
60090, United States
(847) 229-1891
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1355 Lake Cook Road, Wheeling, IL
60090, United States

Hours

Reviews

3.6
1,282 reviews
5 stars
535
4 stars
242
3 stars
183
2 stars
94
1 star
228

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, incorrect orders, and rude staff, leading to a negative overall experience.

Food Quality

Several reviews mentioned issues with food quality, including cold or stale items, incorrect orders, and concerns about food safety.

Cleanliness

The restaurant's cleanliness was criticized, with reports of dirty tables, unkempt restrooms, and a generally unsanitary environment.

Pricing

Customers noted that prices were higher than at other locations, leading to perceptions of poor value for the service received.

Positive Staff Interactions

Despite the negative feedback, some customers highlighted friendly staff members who provided good service, indicating inconsistency in staff performance.
  • MM
    Munkhtulga Munkhbat
    Dec 29, 2025
    1.0
    Just dont use this location, will Never use this location again!!! So slow and very bad service!!!
  • ON
    Omar Nuñez
    Dec 21, 2025
    1.0
    Terrible service and a very bad experience. They made me wait in the drive-thru line only to tell me in the end that they weren't taking orders, and they were telling the same thing to every car. 🤬 If you don't have enough staff, close the restaurant or put up a sign saying you're not taking orders, and don't waste customers' time! 🤬 Some of us are working and only have a short lunch break, and with all the time I wasted there, I had to go back to work without my food! 🤬
  • YK
    Yunseo Kim
    Dec 20, 2025
    1.0
    It took 20 minutes to get one frappe and 2 orders ahead of me got full meals before i got 1 frappe no wonder this place doesnt even have a 4 star rating. My frappe came out melted and miserable like this place.
  • EF
    Erik Fenton
    Dec 17, 2025
    1.0
    This McDonalds is ungodly expensive. They charge $0.99 to add 2 roma tomato slices to a burger. The McDonalds down the street charges $0.35 - talk about price gouging!
  • ST
    Serhii Truten
    Dec 7, 2025
    1.0
    This McDonald’s consistently fails to provide the full order. Today I placed a $38 order, and when I got home, I realized that both the ice cream and the nuggets I paid for were missing. To make things worse, their receipt machine wasn’t working, so they did not give me a receipt, leaving me with no proof of what I paid for. Now I have to drive back just to get the items they forgot to include. This is one of the most careless and unprofessional McDonald’s locations in Chicago. I will not be returning.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1355 Lake Cook Road in Wheeling, IL?

McDonald's at 1355 Lake Cook Road is open 24 hours a day, 7 days a week.

Does this McDonald's location have a drive-through service?

Yes, this McDonald's location has a drive-through which is open 24/7.