Dunkin'

3.8
394 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Wheeling, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
215 E Dundee Rd, Wheeling, IL
60090, United States

Hours

Reviews

3.8
394 reviews
5 stars
206
4 stars
63
3 stars
40
2 stars
23
1 star
62

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers reported poor service, including rude staff and frequent order mistakes.

Food Quality

While some enjoyed the food, there were complaints about freshness and incorrect orders.

Cleanliness

Several reviews mentioned dirty conditions, including the bathroom and overall store cleanliness.

Customer Experience

Mixed experiences with staff friendliness; some praised individual employees while others noted a lack of professionalism.

Operational Issues

Customers experienced problems with order accuracy, drive-thru delays, and inconsistent hours of operation.
  • JK
    Jimmy Karfis
    Nov 4, 2025
    5.0
    Why can’t every Dunkin’ Donuts be like this one? Outstanding service, hardly ever have to wait, and the staff that runs it really treats you the right way! The staff is sweet and kind and efficient! The man that runs it (Lupe) is an outstanding manager who cares about his job and takes care of me always! Thank you!!!!!
  • DZ
    Daria Zajac
    Oct 30, 2025
    1.0
    I will no longer return here. The staff is never nice and act like you are inconveniencing them. The food is just okay, but after reading the other comments, I would think twice about getting anything from here.
  • NR
    Ned Rani
    Oct 26, 2025
    1.0
    They don’t understand English,,worst of the worst, avoid
  • JP
    Jackie Pratt
    Aug 7, 2025
    1.0
    Y’all gave me two boxes of coffee even though I asked for one, yall gave me a hot coffee even though I asked for ice, and yall DIDNT give me my 2 wraps even though I asked for them
  • HK
    Helena Kowalska
    Aug 6, 2025
    1.0
    Terrible service ...young man was acting like 90s man old, very lazy, very poor service and very unfriendly

Frequently Asked Questions About Dunkin'

What are the opening hours for Dunkin' in Wheeling, IL?

Dunkin' in Wheeling, IL is open from 4:00 AM to 10:00 PM Monday through Wednesday, 4:00 AM to 11:00 PM Thursday through Saturday, and 5:00 AM to 9:00 PM on Sundays.

Does Dunkin' in Wheeling, IL offer delivery or pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services, allowing you to enjoy your favorites conveniently.