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Dunkin' Zero
Brand Certified

Dunkin'

3.8
(401 reviews)

Business Details

215 E Dundee Rd, Wheeling, IL
60090, United States
(224) 676-0230
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Wheeling, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
215 E Dundee Rd, Wheeling, IL
60090, United States

Hours

Reviews

3.8
401 reviews
5 stars
210
4 stars
63
3 stars
40
2 stars
23
1 star
65

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service are mixed, with some praising friendly staff while others report rude and unprofessional behavior.

Order Accuracy

Numerous reviews highlight issues with incorrect orders and miscommunication, leading to customer dissatisfaction.

Cleanliness

Several customers noted unsanitary conditions, including dirty bathrooms and overall cleanliness concerns.

Food Quality

While some customers enjoyed the food, others reported stale or improperly prepared items, indicating inconsistency in food quality.

Management Issues

There are complaints about management and staff training, with some customers feeling that employees lack proper customer service skills.
  • JJ
    jhiglyn mary joy
    3 days ago
    1.0
    DO NOT GO HERE the tatted up girl with an undercut was really rude. while we were saying our orders, she cut us off rudely and made us proceed to the window while we were talking. at the window when she handed our drinks, we clarified if it has all the customization that we added and she responded angrily with “i don’t know, ask him. he made your drinks” and slammed the window in front of us. they close really early too. 7:30 pm and they act as if we’re a burden to assist even though they close at 10 pm. really upsetting and ruined our day. if you don’t like your job, might as well just quit. i work at the food service industry too but we’re not as miserable as this girl is. I hope this attitude isn’t tolerated. DO NOT GO HERE
  • CN
    Christopher Noyola
    3 days ago
    1.0
    Place closes at 10PM, but they were already cleaning and the girl taking our order was rude and cut us off. Then I asked if there were two pumps of blueberry and vanilla because the receipt didn’t show it written down. Gave attitude and said she doesn’t know and to ask another person and closed the window on us. Why close early only to get pissy? Doesn’t make sense.
  • DM
    D M
    Dec 26, 2025
    5.0
    The most consistent Dunkin that I’ve been to. My order is simple, but it’s right each time. Not the same for most other locations I’ve visited.
  • WC
    Wendy C
    Nov 26, 2025
    5.0
    The people that work there are very kind. And the food is so delicious and when they make the Coffee is very good on every kind you want you're Coffee.
  • JK
    Jimmy Karfis
    Nov 4, 2025
    5.0
    Why can’t every Dunkin’ Donuts be like this one? Outstanding service, hardly ever have to wait, and the staff that runs it really treats you the right way! The staff is sweet and kind and efficient! The man that runs it (Lupe) is an outstanding manager who cares about his job and takes care of me always! Thank you!!!!!

Frequently Asked Questions About Dunkin'

What are the opening hours for Dunkin' in Wheeling, IL?

Dunkin' in Wheeling, IL is open from 4:00 AM to 10:00 PM Monday through Wednesday, 4:00 AM to 11:00 PM Thursday through Saturday, and 5:00 AM to 9:00 PM on Sundays.

Does Dunkin' in Wheeling, IL offer delivery or pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services, allowing you to enjoy your favorites conveniently.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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