Dunkin'

3.8
397 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Wheeling, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
215 E Dundee Rd, Wheeling, IL
60090, United States

Hours

Reviews

3.8
397 reviews
5 stars
209
4 stars
63
3 stars
40
2 stars
23
1 star
62

What are people saying?

AI-generated from recent customer reviews

Service Quality

Feedback on service quality is mixed; while some customers praise the friendly and efficient staff, others report rude behavior and poor service.

Order Accuracy

Numerous reviews highlight issues with order accuracy, including incorrect items and misunderstandings during the ordering process.

Cleanliness

Several customers noted cleanliness issues, including dirty bathrooms and overall untidy conditions.

Food Quality

While many customers enjoy the food and coffee, there are complaints about stale items and incorrect orders.

Management

Some reviews commend specific staff members for their excellent service, while others criticize management for poor handling of customer complaints.
  • DM
    D M
    Dec 26, 2025
    5.0
    The most consistent Dunkin that I’ve been to. My order is simple, but it’s right each time. Not the same for most other locations I’ve visited.
  • WC
    Wendy C
    Nov 26, 2025
    5.0
    The people that work there are very kind. And the food is so delicious and when they make the Coffee is very good on every kind you want you're Coffee.
  • JK
    Jimmy Karfis
    Nov 4, 2025
    5.0
    Why can’t every Dunkin’ Donuts be like this one? Outstanding service, hardly ever have to wait, and the staff that runs it really treats you the right way! The staff is sweet and kind and efficient! The man that runs it (Lupe) is an outstanding manager who cares about his job and takes care of me always! Thank you!!!!!
  • DZ
    Daria Zajac
    Oct 30, 2025
    1.0
    I will no longer return here. The staff is never nice and act like you are inconveniencing them. The food is just okay, but after reading the other comments, I would think twice about getting anything from here.
  • NR
    Ned Rani
    Oct 26, 2025
    1.0
    They don’t understand English,,worst of the worst, avoid

Frequently Asked Questions About Dunkin'

What are the opening hours for Dunkin' in Wheeling, IL?

Dunkin' in Wheeling, IL is open from 4:00 AM to 10:00 PM Monday through Wednesday, 4:00 AM to 11:00 PM Thursday through Saturday, and 5:00 AM to 9:00 PM on Sundays.

Does Dunkin' in Wheeling, IL offer delivery or pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services, allowing you to enjoy your favorites conveniently.