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Brand Certified

Chipotle Mexican Grill

3.4
(841 reviews)

About

Mexican Restaurant
Chipotle Wheeling is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1572 E Lake Cook Rd, Wheeling, IL
60090, United States

Hours

Reviews

3.4
841 reviews
5 stars
344
4 stars
160
3 stars
63
2 stars
43
1 star
231

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Numerous customers complained about consistently small portion sizes, often feeling shortchanged compared to other locations.

Customer Service

Many reviews highlighted poor customer service, with staff displaying rude attitudes and a lack of professionalism.

Food Quality

Several customers reported issues with food quality, including undercooked rice, brown guacamole, and overall unappetizing meals.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the restaurant, including trash and dirty tables.

Order Accuracy

Customers frequently experienced incorrect orders, missing items, and a lack of attention to detail in fulfilling requests.
  • AA
    Anatoly
    Feb 20, 2026
    1.0
    This location makes SMALLEST PROTEIN PORTIONS EVER! I haven’t seen this small portions at any chipotle restaurant, and I know how much it should be because ai eat at Chipotle multiple times per week and I have never seen such small portions of meat, they put like 7-8 small pieces of steak for $12 bucks. I better go to Guzman Y Gomez their food costs the same but you get decent portions and quality is superb!
  • RJ
    Reshma Jaimon
    Feb 17, 2026
    1.0
    The service of the girl was rude and didnt even provide the chicken for regular charge.. she provided half scoop and when asked for extra she did charge extra for another half scoop… when asked why… she said this is all i can provide for you!!!! She was a white lady with lots of attitude… we paid 74$ for nothing… extra charge regular chipotle bowl basically.
  • XS
    Xavier Sproling
    Feb 5, 2026
    2.0
    Steak empty to the bottom burnt and dry. Attitude serving food and didn’t even hand me my food left it on the counter and walked away. Then was super nice and friendly to the white man behind me. CLOCKED
  • CS
    Christophe Selvais
    Feb 5, 2026
    5.0
    I ordered a steak and guacamole bowl from Chipotle Mexican Grill, and it was absolutely on point. The steak was tender, well seasoned, and cooked just right, with that signature grilled flavor that makes it stand out. The guacamole was fresh and creamy, adding the perfect richness to the bowl and balancing the savory steak beautifully. Everything came together really well—the ingredients tasted fresh, the portions were generous, and each bite felt satisfying without being heavy. This is one of those orders that never disappoints and always hits the spot. Clean flavors, great execution, and exactly what you want from Chipotle. Easy five stars.
  • AV
    Allen V
    Jan 22, 2026
    1.0
    What an absolutely awful experience. The young men working the food stations have some kind of attitude problem. They seem mad at the world. Completely unapproachable and clearly think there is no consequences to being rude to the customers. The man rolling my burrito didn’t care about it and made a complete mess. The guac is completely brown. The only approachable person was the young lady working the cash register. But by the time you get to her you’re already pissed off about the awful service you just received. Hopefully management or the owner care enough to train those guys.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Wheeling?

Chipotle Mexican Grill in Wheeling is open daily from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in Wheeling, IL?

It is located at 1572 E Lake Cook Rd, Lake, Wheeling, IL 60090, North of Lake Cook Rd.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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