Chipotle Mexican Grill

Reviews

• VP

  Vi Paa

  Nov 7, 2025
  1.0
  Had completely wrong online order don’t order from this chipotle
• ML

  Melissa L

  Nov 3, 2025
  1.0
  I ordered specifically from this location because, though the location in Lincolnshire is closer to me, it had lower ratings than this one, so I went for the one with the better ratings. I ordered a chicken burrito with rice, pinto and black beans, fajita vegetables, cheese, lettuce, sour cream, green and red salsa, and fresh tomato salsa which is their pico de gallo. The entire thing was basically a tortilla filled with about a pound and a half of rice. There were maybe 3 pieces of chicken in it, no lettuce, no pico de gallo, no sour cream or salsa, no fajita vegetables, and only the tiniest bit of sticky cheese tucked into the very end of the burrito but nowhere else anywhere on there. I couldn't tell if the rice was overcooked or barely cooked because it was slimy, but also sort of oddly crunchy. It was the worst burrito I've ever had, and I wonder if it was because I had it delivered and didn't stand there and watch them make it, so they just slopped a bunch of rice into a shell and sent it off for delivery...or if it's because the food is just bad. Either way, it cost me over $15 (not including the extra delivery tip) for a nasty pound of rice packed to the gills inside a slimy tortilla. It was awful. Very disappointing. Definitely don't order delivery from here if you plan to order anything besides rice, because that's all your gonna' get.
• JB

  J B

  Oct 30, 2025
  1.0
  Wrong orders and terrible portions on the pick up orders. Stopped going here for lunch. Nostalgic for what chipotle used to be
• LC

  Lisa C

  Oct 20, 2025
  1.0
  The absolute worst Chipotle location I have been to in the last 20 years. The staff is rude, racist and they try to intimidate you by rolling their eyes, talking about you to their colleagues and then laughing at you. They made fun of my three kids, especially my child who has special needs. When I complained to the manager, the staff had friend there and they started talking about my kids and I. I could tell the manager felt helpless and had no idea what to do or how to handle his own staff. It was sad to be at a location that’s in the middle of such a diverse area. Shame on you Chipotle, especially for not doing anything about what’s happening there and allowing rude and racist behavior towards its customers!
• EP

  Erica Smith Pulley

  Oct 13, 2025
  1.0
  We’ve given this location several times. The last two have been the worst by far with yesterday topping the cake. I have submitted complaints about the last two times with no response. Yesterday I placed an online order. First off when we drove up the trash outside was overflowing. Second I stood outside the door waiting for 5 minutes after they opened to unlock the front door no one ever did. The side door was unlocked so I went in that way. Several workers were busy making their own food and never acknowledged myself or the other customers. The front door was never unlocked while I continued to wait for my food while all the workers sat down to eat continuing to not acknowledge any of us. Eventually my food appeared from the back 10 minutes after it was supposed to. The kids meal was all wrong. The guacamole brown like it was last time. Rice full of salt. And pico super spicy. I love chipotle so this made me super sad.

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