Chipotle Mexican Grill

3.5
748 reviews
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About

Mexican Restaurant
Chipotle Westmont is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
300 E Ogden Ave, Westmont, IL
60559, United States

Hours

Reviews

3.5
748 reviews
5 stars
306
4 stars
149
3 stars
73
2 stars
41
1 star
179

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted rude and unprofessional staff, particularly the management, leading to a consistently negative customer experience.

Cleanliness

Many customers reported unsanitary conditions in the restaurant, including dirty tables, overflowing trash bins, and unclean food preparation areas.

Food Quality

Customers frequently complained about small portion sizes, undercooked rice, and inconsistent food quality, with some even receiving incorrect orders.

Wait Times

Several reviews noted long wait times for both in-store orders and delivery pickups, contributing to customer dissatisfaction.
  • JJ
    Jeff
    6 days ago
    1.0
    Is it too much to ask that, with a $20 bowl, I receive a modicum of polite service while ordering? I get a ‘no eye contact’ DMV style greeting and watch her scoop a full ladle of ingredients-only to tap out 1/2 to 3/4 of it- to maximize the feeling of getting less and less each time. I had to make two laps around the empty dining room to find a table without garbage strewn about it. I see Chipotle losing market share soon….much like Panera and so many.
  • WR
    wolf RAM
    Dec 27, 2025
    1.0
    As usual, nasty place with 30+ minutes mobile order wait time
  • JG
    James Gruber
    Dec 22, 2025
    1.0
    No honor from the damn guard
  • CB
    Carnita Broadway
    Dec 6, 2025
    4.0
    It's ok this day, maybe ordered the thing. It was lot of rice.
  • KA
    Katie Anema
    Nov 26, 2025
    2.0
    they did me so dirty like what is this 💔 i didn’t get full scoops of anything, not even rice. she didn’t even drain the bean juice. it was all inconsistent there. both of the girls who helped me weren’t kind at all. it was somewhat busy but they were rushing too much and could even look up at me. i’m just disappointed

Frequently Asked Questions About Chipotle Mexican Grill

What is Chipotle Mexican Grill in Westmont known for?

Chipotle Westmont is a fast-casual restaurant offering customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial additives.

What are the operating hours of Chipotle Mexican Grill in Westmont?

Chipotle Westmont is open daily from 10:45 AM to 10:00 PM.