Dunkin'

3.3
233 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Westchester, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
11204 31st St, Westchester, IL
60154, United States

Hours

Reviews

3.3
233 reviews
5 stars
102
4 stars
29
3 stars
14
2 stars
21
1 star
67

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, incorrect orders, and rude staff, particularly during busy hours.

Product Quality

Many reviews highlighted dissatisfaction with the quality of food and beverages, including burnt items and poorly made drinks.

Staff Friendliness

While some customers praised friendly staff, others noted a lack of warmth and professionalism, indicating inconsistency in employee attitudes.

Management Issues

Several reviews pointed to poor management practices, including understaffing and inadequate training, leading to operational inefficiencies.

Cleanliness

The cleanliness of the location received mixed feedback, with some noting a clean environment while others reported unsanitary conditions.
  • BE
    Brian Evans
    Nov 12, 2025
    5.0
    Crazy busy location but they are staffed to handle it. They are all incredibly friendly and bar far the best Dunkin Donuts location I've been in
  • MB
    Marcus Burl
    Oct 21, 2025
    1.0
    The dude that work there is absolutely slow or something he double charged me and once I noticed he stated that he can’t issue a refund. There is no manager that works at the location
  • SS
    Shane SSS
    Oct 12, 2025
    1.0
    I ordered a walk up. Apparently I have to let them know I've arrived. So after 10 mins of waiting by the pickup counter, I was never asked or helped. Like typical, I must have seen 15 to 20 cars get served..... of you go in, 3rd class service
  • WD
    Wally Dutkowski
    Sep 30, 2025
    5.0
    Great donuts & Coffee
  • BK
    Barbara Kratochvil
    Sep 17, 2025
    5.0
    This Dunkin makes thee best ice coffee and bacon & egg croissant. Better than anyone else

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Westchester, IL?

Dunkin' is open Monday through Saturday from 4:00 AM to 8:00 PM, and on Sunday from 5:00 AM to 8:00 PM.

Does Dunkin' in Westchester offer delivery or pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services for customer convenience.