McDonald's

3.2
1402 reviews
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Business Details

627 N Western, West Peoria, IL
61604, United States
(309) 676-1633
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
627 N Western, West Peoria, IL
61604, United States

Hours

Reviews

3.2
1,402 reviews
5 stars
446
4 stars
244
3 stars
244
2 stars
149
1 star
319

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Freshness

Many reviews indicated that food was often served cold or not fresh, with complaints about improperly cooked items.

Cleanliness

The restaurant was described as dirty, with unsanitary conditions in both the dining area and restrooms.

Staff Attitude

Several customers noted unprofessional behavior from staff, including dismissive attitudes and lack of attention to orders.

Mixed Experiences

While some customers praised specific staff members and had positive experiences, these were overshadowed by numerous negative reviews.
  • IF
    Ivy Family
    Nov 13, 2025
    1.0
    Ordered some food for my kids, 45$ worth..never received my food..contacted them and the delivery service who denied my refund and so did mcdonalds so kids didnt eat and they stoled my money. Do not order mcdelivery through mcdonalds app, you will not receive your food and they will not give you your money back. They say sorry there is nothing they can do.
  • KM
    Kaia McGhee
    Nov 13, 2025
    5.0
    Willy on the drive through this morning pumps me up! His cheery attitude immediately puts a smile on my face, his attitude is amazing, customer service on point. Willy, keep shining bright man, you changed my morning around!
  • CW
    Chris Watts
    Nov 4, 2025
    5.0
    There is an older black gentleman working the first drive thru window this morning an also a lot of mornings. He deserves recognition for his great attitude! He’s always nice and is in a good mood. He’s main reason I come to this McDonalds. If I’m having a crappy morning, interacting with Him for a few seconds puts me in a better mood. He deserves recognition, a pat on the back, a raise…..something. I wish McDonalds had more employees like Him!!!
  • DS
    DeAnna Swanson
    Nov 1, 2025
    1.0
    Just ordered breakfast through door dash.. did not receive bacon egg and cheese bagel. Please check the items going in bags before sealing them up.. it will eliminate the issue of missing items...
  • JJ
    James Fuller jr
    Oct 25, 2025
    5.0
    It's the best restaurant ever
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in West Peoria?

McDonald's in West Peoria is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's at 627 N Western offers drive-thru service 24/7.