Taco Bell

Reviews

• CM

  Chris Monteith

  Nov 6, 2025
  1.0
  Never clean. Didn’t get my flaming hot burrito, instead got a 2 dollar burrito that I paid 7 bucks for.
• LJ

  Lola Johnson

  Nov 4, 2025
  1.0
  Normally I don’t make reviews, and if I do they’re good. Usually Taco Bell in West Frankfort is the best one when i go late at night. Unfortunately, the last few times I have gone the food has been made so far from correct and is honestly disgusting. There have been multiple times where they have either given us the wrong food entirely, forgotten our food, or made it wrong in general. Normally one or two issues don’t bother me, but when i notice that 95% of my order is entirely wrong and is almost not edible, and i realize it’s the same person making it each time, then i get concerned. Not saying all this to get them in trouble but if you have a long day and you just want some fast food, it’s irritating when they can’t get any of it right. Also, most of these late nights when we are ordering it’s just us in the drive thru and it’s still taking them 10-15 minutes to make our food, which is a lot of time for not a lot of food. Please please please train your people better!!! Also not to mention the fact that there were people in the back with the food hitting their vapes?!
• BS

  Brantley Snodgrass

  Oct 26, 2025
  1.0
  This is for the delivery drivers. I was just there trying to pick up an order. Drove all the way from Marion to get there. I get there and they tell me they're making mine next. Then they proceeded to make what appeared to be a large volume of orders for drive-thru and just ignored mine. I get that your company policy tells you to focus on the drive through, however don't forget the order doesn't end with me. There is one of YOUR customers on the other end of my job that probably ordered a significant amount of time BEFORE the drive-thru. This affects the customer and it makes me want to decline ever order from this store because I know it's just going to be a huge waste of time.
• CS

  Cody Salmon

  Aug 30, 2025
  1.0
  First off when I come in and order two nachos belgrande with extra everything w/o tomatoes, and I pay extra for everything and I pay for extra meat and the only thing I get is a tiny tiny TINY.. amount of meat and a crap load of beans...? Did i order a bean dip with chips for $11 each? This is like the 10th time my order has been screwed up here. I give this store my lowest rating because I don't even feel like they care about the reviews or about the customers. What are you doing, saving the food for yourself? Learn some better customer service and food quality handling and prep and maybe you'd get more business. Won't be back until they change. Probably never....
• MM

  Mike Mason

  Aug 18, 2025
  5.0
  If you do not like tacos I do not know what to tell you.

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