McDonald's

3.7
1119 reviews
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Business Details

2 West Frankfort Plaza, West Frankfort, IL
62896, United States
(618) 937-4900
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2 West Frankfort Plaza, West Frankfort, IL
62896, United States

Hours

Reviews

3.7
1,119 reviews
5 stars
471
4 stars
250
3 stars
176
2 stars
85
1 star
137

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and poor handling of complaints.

Service Quality

Feedback indicates a mix of friendly service and rude attitudes, with some customers experiencing long wait times and unhelpful staff.

Food Quality

Customers expressed dissatisfaction with food quality, mentioning cold or poorly prepared items, while others noted hot and fresh food.

Cleanliness

Some reviews praised the cleanliness of the location, while others reported unsanitary conditions, particularly in the bathrooms.

Pricing Concerns

Several customers commented on rising prices and felt that the value did not match the cost.
  • RW
    Renesmee Williams
    Nov 8, 2025
    4.0
    The worker Alexis that was working service was so nice and helpful there systems were down for a minute but the worker Alexis was so talkative and sweet as we eating she checked up on us and as we were leaving she told us to have a grate day
  • BG
    Barbie Girl
    Oct 24, 2025
    1.0
    Food is just slapped together. Can’t ever make anything how it’s supposed to be made. If they do make it wrong and you call about it to have your food replaced they tell you to bring the receipt and they will write your name down only for them not to do it so you don’t get the food you paid for. And everyone’s attitude is trash. It’s like this in both dine in and drive through. They need to fire 95% of the crew and start over with people who can take their job seriously!!
  • TB
    Torie Dacy (Her Beauty)
    Oct 19, 2025
    1.0
    I'm so missed off so we went last week and got food and they messed up every single food we ordered so we called and told them they said as long as we had the receipt they would replace the food so we went in today been working all week and the manager said since they didn't write down our name they wasn't replacing nothing are u serious this McDonald's is getting worse and worse I spent a lot of money here and to be treated like this is ridiculous the Morelands need to get better employees who no how to treat people and do as they say
  • BT
    BravePegasus1 Tiffany
    Oct 8, 2025
    1.0
    Every time... Every single time I get food from here, half my order is missing.. whether it's pick up or delivery. Every single dang time
  • MS
    Mandi Shepard
    Sep 30, 2025
    1.0
    I waited 15 minutes for food that was cold a soda that tasted like nothing but carbonated water and there was no toilet paper in the bathroom.
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Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's in West Frankfort?

McDonald's in West Frankfort is open daily from 5:00 AM to 11:00 PM.

During what hours is the drive-thru service available?

The drive-thru is open every day from 5:00 AM to 11:00 PM.