Brand Certified
McDonald's
3.8(1131 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
2 West Frankfort Plaza, West Frankfort, IL
62896, United States
Certified by McDonald's • Mar 01, 2026
(618) 937-4900
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.8
1,131 reviews
5 stars
479
4 stars
250
3 stars
180
2 stars
85
1 star
137
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported problems with order accuracy, long wait times, and unhelpful staff.
Food Quality
Feedback indicated inconsistent food quality, with complaints about cold, poorly prepared meals and missing items.
Staff Attitude
While some reviews praised friendly staff, others noted rude behavior and lack of professionalism.
Cleanliness
Several customers mentioned cleanliness issues, particularly in the dining area and restrooms.
Pricing Concerns
Customers expressed dissatisfaction with rising prices, feeling that the value did not match the cost.
- DWDillon WatkinsJan 10, 20263.0The employees are always nice and courteous but as prices go up getting cold crappy food is not acceptable. We went for a quick easy meal and left wishing we would’ve just went to Kroger and bought food to cook at home.
- RSRonda SchuchmannJan 10, 20263.0Was a little aggravated used drive thru waited on other isle after I had been sitting & was ask to wait.
- JCJoshua E. CarrilloJan 10, 20265.0The drive thru was fast and the food good
- JHJarrett HinesJan 9, 20261.0Waited 25 minutes to get my order wrong again. I even confirmed a plain hamburger when I paid. Disgusting.
- DJDon JohnsonDec 21, 20251.0Stood there for 5-10 minutes and they would not even take my order.
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's in West Frankfort?
McDonald's in West Frankfort is open daily from 5:00 AM to 11:00 PM.
During what hours is the drive-thru service available?
The drive-thru is open every day from 5:00 AM to 11:00 PM.
What are the delivery hours for this McDonald's location?
Delivery is available daily from 6:00 AM to 10:30 PM.
Can I order McDonald's food online for delivery or pickup?
Yes, you can order online for delivery or curbside pickup via the McDonald's app or through their delivery website.
What payment options are accepted at this McDonald's?
Accepted payment methods include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is there WiFi available at this McDonald's location?
Yes, McDonald's offers WiFi service to customers.
Does this McDonald's have a drive-thru?
Yes, this location features a drive-thru service for convenient ordering.
What nearby gas stations can customers visit before or after dining here?
Customers can visit Kroger Fuel Center, Phillips 66 Gas, Mach 1 truck gas station, and Casey's General Store nearby for fuel or convenience needs.
Are there other fast food restaurants close to this McDonald's?
Yes, nearby fast food options include Little Caesars Pizza and Taco Bell, offering more dining choices.
What shopping options are available near this McDonald's?
Nearby shopping includes Kmart, Ollie's Bargain Outlet, Dollar Tree, and Dollar General for various retail needs.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
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