Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
1,127 reviews
5 stars
474
4 stars
252
3 stars
178
2 stars
85
1 star
138
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported long wait times, incorrect orders, and poor customer service experiences.
Food Quality
Several reviews mentioned that the food was often cold, poorly prepared, or incorrect, leading to dissatisfaction.
Staff Friendliness
Despite service issues, some customers highlighted friendly and helpful staff members who provided good service.
Cleanliness
While some customers appreciated the cleanliness of the location, others noted that it was not consistently well-maintained.
Pricing Concerns
Customers expressed concerns about rising prices and felt that the quality did not match the cost.
- DWDillon Watkins2 days ago3.0The employees are always nice and courteous but as prices go up getting cold crappy food is not acceptable. We went for a quick easy meal and left wishing we would’ve just went to Kroger and bought food to cook at home.
- RSRonda Schuchmann2 days ago3.0Was a little aggravated used drive thru waited on other isle after I had been sitting & was ask to wait.
- JCJoshua E. Carrillo2 days ago5.0The drive thru was fast and the food good
- JHJarrett Hines3 days ago1.0Waited 25 minutes to get my order wrong again. I even confirmed a plain hamburger when I paid. Disgusting.
- DJDon JohnsonDec 21, 20251.0Stood there for 5-10 minutes and they would not even take my order.
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's in West Frankfort?
McDonald's in West Frankfort is open daily from 5:00 AM to 11:00 PM.
During what hours is the drive-thru service available?
The drive-thru is open every day from 5:00 AM to 11:00 PM.
What are the delivery hours for this McDonald's location?
Delivery is available daily from 6:00 AM to 10:30 PM.
Can I order McDonald's food online for delivery or pickup?
Yes, you can order online for delivery or curbside pickup via the McDonald's app or through their delivery website.
What payment options are accepted at this McDonald's?
Accepted payment methods include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is there WiFi available at this McDonald's location?
Yes, McDonald's offers WiFi service to customers.
Does this McDonald's have a drive-thru?
Yes, this location features a drive-thru service for convenient ordering.
What nearby gas stations can customers visit before or after dining here?
Customers can visit Kroger Fuel Center, Phillips 66 Gas, Mach 1 truck gas station, and Casey's General Store nearby for fuel or convenience needs.
Are there other fast food restaurants close to this McDonald's?
Yes, nearby fast food options include Little Caesars Pizza and Taco Bell, offering more dining choices.
What shopping options are available near this McDonald's?
Nearby shopping includes Kmart, Ollie's Bargain Outlet, Dollar Tree, and Dollar General for various retail needs.