Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,039 reviews
5 stars
387
4 stars
219
3 stars
185
2 stars
78
1 star
170
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service are inconsistent, with reports of both polite and rude staff, and issues with order accuracy.
Food Quality
Many customers reported receiving cold, old, or improperly cooked food, with frequent complaints about the fries and other menu items.
Cleanliness
The restaurant is generally noted for being clean, although some reviews mention dirty conditions during busy times.
Order Accuracy
There are numerous complaints about incorrect orders, missing items, and issues with mobile app orders.
Staff Attitude
Customer service experiences vary widely, with some praising friendly staff while others report unprofessional behavior and poor attitudes.
- MCMamma Cipher2 days ago1.0Tell staff to use the codes when asked, extremely disappointing. 4:30 11/21 no excuses
- RHRodolfo De La Hoz5 days ago4.0Great service. Friendly employees and clean dinning room. Only problem, no coffee refills ☹️
- JAJacqueline ArguetaNov 14, 20251.0Absolutely horrible service. On top of the order not being right and waiting ten minutes in line so they can fix it they have me my order with almost half the fries and no sauce when I requested for extra. Goes to show how horrible service they have too when they have you the drinks and shakes all dirty when you tell the service person and they shrug their shoulders instead of offering napkins to remedy the situation.
- JEJames EcholsSep 30, 20254.0Polite staff, very clean
- MFMary FarrellSep 27, 20255.0Fries were perfect! Diet coke was great! Fish sandwich was yummy! Apple pie was the best! Staff rocked!😁
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's in West Dundee, IL?
McDonald's in West Dundee is open daily from 5:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.
During what hours is drive-thru service available at this McDonald's?
The drive-thru is open daily from 5:00 AM to midnight, except on Fridays and Saturdays when it remains open until 1:00 AM.
Can I order delivery from McDonald's in West Dundee?
Yes, delivery is available daily from 5:00 AM to 11:00 PM through McDelivery and other delivery services.
What payment methods are accepted at this McDonald's location?
McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is there a McDonald's mobile app available for ordering?
Yes, the McDonald's App is available for iOS and Android devices for convenient mobile ordering and offers.
Does this McDonald's offer WiFi and mobile ordering services?
Yes, this location offers WiFi, mobile ordering, McDelivery, mobile offers, and drive-thru services.
Where is McDonald's located in West Dundee?
McDonald's is located at 386 8th St, West Dundee, IL 60118, United States.
Are there other fast food options near this McDonald's?
Yes, Subway is a nearby fast food sandwich shop located close to this McDonald's, offering another quick dining choice.
What nearby amenities could be useful before or after visiting McDonald's?
Nearby amenities include PNC bank for ATM and banking services, and West Dundee Riverwalk park, which is a great place to visit for relaxation or a walk before or after your meal.
Are there beauty and wellness services close to McDonald's in West Dundee?
Yes, nearby you can find Essence Salon & Day Spa and Hair Professionals Academy for beauty services, as well as Solvida Wellness Club for health and spa treatments.