Chipotle Mexican Grill

3.8
772 reviews
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Business Details

201 N 8th St, West Dundee, IL
60118, United States
(847) 426-2183
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle W Dundee Springhill is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
201 N 8th St, West Dundee, IL
60118, United States

Hours

Reviews

3.8
772 reviews
5 stars
376
4 stars
163
3 stars
64
2 stars
45
1 star
124

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including undercooked meat, cold food, and inconsistent portion sizes.

Customer Service

Many reviews highlighted poor customer service, including rude staff, lack of attention, and unprofessional behavior.

Cleanliness

Several customers noted cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.

Order Accuracy

Numerous complaints were made about incorrect orders and missing items, with customers expressing frustration over the inability to resolve these issues.

Inconsistency

The overall experience varied greatly, with some customers praising the food and service while others reported consistently negative experiences.
  • MR
    Maliyah Randle
    3 days ago
    1.0
    Disappointed, came in an hour before close for them to say they weren't making some of the ingredients and chips were stale. Be prepared to be disappointed, states they close at 11pm but really they'll start shutting down at 9:40pm
  • DD
    Danny
    4 days ago
    1.0
    i like the food i really do but i just can’t bring myself to come in here because of the god awful service. the workers always seem like their having the worst day ever and they’re so rude for no reason. i did a service job too so i know days can be long but every time i go they’re always in a bad mood i just can’t go here anymore. worst service in the area by far hope these girls get a raise or something so they stop acting so miserable all the time 😭
  • DM
    Don Martin
    Nov 16, 2025
    3.0
    I'm not sure if serving portions compensated price.
  • MG
    Megan Givens
    Nov 1, 2025
    4.0
    I have been very dissatisfied with the food at some other Chipotle locations many times in the past but the few times I have been to this location I have been very pleased with the food I’ve gotten. Whoever made my two bowls tonight around 8:30 on 11/1, both were great!
  • AM
    Aj Martinez
    Sep 27, 2025
    1.0
    I ordered from here and paid for a extra portion of steak almost 30 dollars and when I got my food it literally had 5 little pieces of steak and wasn’t even full I ordered from uber eats and I feel like I got robbed . This bowl was pathetic and I’m gonna start going to a new place called Dos Bro’s never ordering from here again
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill W Dundee Springhill serve?

They serve customizable Mexican fast-casual meals including burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.

What are the opening hours of Chipotle Mexican Grill at West Dundee?

The restaurant is open daily from 10:45 AM to 11:00 PM.