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Dunkin'

3.3
(357 reviews)

Business Details

(630) 562-9001
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve West Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
185 W. North Ave, West Chicago, IL
60185, United States

Hours

Reviews

3.3
357 reviews
5 stars
144
4 stars
49
3 stars
30
2 stars
27
1 star
107

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and incorrect orders.

Product Consistency

Many reviews highlighted inconsistent quality of food and drinks, with complaints about stale items and incorrect orders.

Cleanliness

Several customers noted issues with cleanliness, including dirty tables and unsanitary conditions.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency.
  • LC
    Laura Castle
    2 days ago
    1.0
    2nd time i got delivery cause i have to toast my own bagel because theyre too cheap to buy a real toaster that costs maybe 40.00 at walmart!! I pay so much for the bagel n cream cheese also and it is old you can tell and smallest amount of cream cheese ever! Stingy. What happened to quality in dunkin??? Manager needs to be fired!!
  • AL
    Araceli Lopez
    6 days ago
    1.0
    Pésimo servicio esperamos 20 minutos y no nos atendieron por estar atendiendo el drive truck solo decían un minuto y el minuto tardo 20 a esas horas no sirven bien y luego se enojan
  • CM
    Carly M
    Feb 7, 2026
    1.0
    I hate leaving bad reviews, but I had a really bad iced coffee at this location :( I understand sometimes things happen, and the product isn't always up to par. This was honestly next level. The best way I can describe it is that it tasted like chemicals...almost like the coffee was brewed with pool water. Hopefully this was a one off! I am giving three stars for service, because they were not rude, at least!
  • IH
    Imtiaz Hossain
    Feb 6, 2026
    2.0
    Ignoring customers inside for drive thru.
  • JZ
    Joshua zuelke
    Jan 18, 2026
    1.0
    Cold breakfast sandwich was just mush. Coffee was burnt and tasted terrible. Only reason food got two stars is the hash browns were hot and good. Ordering was a nightmare too I had to repeat myself like 20 times and they kept getting it wrong. Really really bad experience.

Frequently Asked Questions About Dunkin'

What are the opening hours of the Dunkin' location in West Chicago, IL?

This Dunkin' is open Monday through Saturday from 4:00 AM to 9:00 PM, and on Sundays from 5:00 AM to 8:30 PM.

Can I order ahead or use delivery services at this Dunkin' location?

Yes, you can order ahead using the Dunkin' mobile app or website, and both delivery and curbside pickup services are available.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Phone number
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