Location.com logo
Brand Certified

Wendy's

3.7
(792 reviews)

Business Details

(847) 336-0067

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2005 North Lewis Ave, Waukegan, IL
60087, United States

Hours

Reviews

3.7
792 reviews
5 stars
321
4 stars
184
3 stars
135
2 stars
50
1 star
102

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving old or cold food, with several mentioning that fries and nuggets were not fresh.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff and slow service, particularly in the drive-thru.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and a lack of attention to cleanliness.

Order Accuracy

A significant number of reviews mentioned issues with incorrect orders or missing items.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and friendly service from specific staff members.
  • JC
    Judyth Castillo
    Dec 16, 2025
    5.0
    I had an amazing experience, the manager was very nice and the food was hot and fresh. The chicken tenders are so delicious I would recommend and will be returning.
  • DM
    Dee Morris
    Oct 18, 2025
    1.0
    The cashier had a hard time just understanding our basic order which was a number (ex #4) we did not make any adjustments. They don’t have the onion ring/fry combo that is available at other locations. They charge .50 cents for sauce and their chicken nuggets isn’t hot, they weren’t even warm, they were room temperature. of course they didn’t like that I took it back inside and asked for hot ones. The lady preparing the food happily assisted and said it will be 5 minutes, I said okay, she was pleasant and kept updating me on how much longer it would be, she was also working the drive thru as she was wearing a headset. They did not throw out my old nuggets, I’ll just let you guess where they put them. I won’t stop at this Wendy’s again.
  • MM
    Mari
    Oct 10, 2025
    1.0
    Breakfast taste old this morning kike they warmed it up
  • FL
    Francisco L
    Mar 1, 2020
    4.0
    Buenas amburgesas

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: