Pizza Hut

3.4
428 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 2154 N Lewis Ave in Waukegan, IL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
2154 N Lewis Ave, Waukegan, IL
60087, United States

Hours

Reviews

3.4
428 reviews
5 stars
177
4 stars
65
3 stars
49
2 stars
28
1 star
109

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised helpful staff while others reported poor communication and unprofessional behavior.

Food Quality

Inconsistent food quality; many customers received cold or poorly made pizzas, while others enjoyed their meals.

Cleanliness

Numerous complaints about unsanitary conditions in the restaurant, with calls for improvement in cleanliness.

Order Accuracy

Frequent issues with incorrect orders and missing items, leading to customer dissatisfaction.

Overall Experience

Overall, many customers expressed disappointment with their experiences, citing a decline in service and quality.
  • PC
    Patrick C
    3 days ago
    1.0
    These people could not care less about their customers. I ordered delivery and they gave me the wrong food. I called the store 10 times to try to get them to fix it. Nobody answered the phone. I drove into the store and they admitted they heard the phone ringing and chose not to answer it. They then remade the whole order even though only part of it was wrong and then refused to refund the delivery fee, even though I had to come into the store to get my food. They were rude and uninterested in fixing their own mistakes. I will never order from the store again.
  • CS
    Cruz M Seda
    Dec 19, 2025
    3.0
    Order at the pizza on Lewis a day ealier and after a 3rd party took my personal information I couldn't even get an invoice emailed to make sure my order will be ready for carryout next day and when connected to Pizza Hut after being disconnected and hung up 6 times and keep explaining the reasons of my calling everytime before I got finally connected to a general store Manger Mr. Wells. Mr. Wells told me the only way he could give me and invoice was by me going in person and that he doesn't have nothing to do with the 3rd party ordering the Pizza far them. I said no, and canceled the order is a shame because is a place I like my Pizza from.. ik there is other Pizza hut in Waukegan. For one desicion not all would pay. Sincerely A loyal customer.. Minie Thank you for stopping the order and start the process to return money back to my C.c. Merry Christmas!!
  • BB
    Brenda
    Dec 14, 2025
    1.0
    This Pizza Hut has BEEN UNSANITARY for a VERY LONG TIME NOW!!!! Whoever the OWNER is Needs to Clean and Restoration this place! Just got Lighting all around it NOW do the inside! I think the Health Dept need to Seriously go Inspect this place!!!!!
  • JJ
    Jean
    Dec 13, 2025
    4.0
    I had an issue with an order. I was contacted back quickly. My issue was resolved to my satisfaction. David, the manager, was really helpful. And plan to order again soon
  • JS
    Jesse Smith
    Dec 6, 2025
    1.0
    worst pizza I've ever had. is this old ingredients or wnats wrong with it? how can you order well done and the cheese barely melts? I swear never go to waukegan for anything. smh

Frequently Asked Questions About Pizza Hut

Where is Pizza Hut located in Waukegan, IL?

Pizza Hut is located at 2154 N Lewis Ave, Waukegan, IL 60087.

What are the operating hours for Pizza Hut's dine-in service?

Dine-in service is available Monday to Thursday and Sunday from 11:00 AM to 10:00 PM, and on Friday and Saturday from 11:00 AM to 11:00 PM.