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McDonald's

3.5
(1341 reviews)

Business Details

3301 W Grand Ave, Waukegan, IL
60085, United States
(847) 623-8063
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3301 W Grand Ave, Waukegan, IL
60085, United States

Hours

Reviews

3.5
1,341 reviews
5 stars
508
4 stars
256
3 stars
220
2 stars
93
1 star
264

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, including management, leading to a consistently negative customer experience.

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect food preparation.

Management Issues

Reviews indicated poor management practices, including lack of training for staff and inadequate handling of customer complaints.

Food Quality

Several customers expressed dissatisfaction with the quality of food, citing issues such as cold items and improperly cooked meals.

Cleanliness

While some customers noted cleanliness, others reported unsanitary conditions and a lack of proper hygiene among staff.
  • MS
    Mrs. Stapleton
    Feb 9, 2026
    1.0
    Very rude individuals that work at this location including management
  • AC
    Alexis Cruz
    Feb 4, 2026
    1.0
    This is, without question, the worst McDonald’s in the area. It is astonishing that such a basic order cannot be prepared correctly. Accuracy should be the bare minimum in food service, yet this location fails to meet even that standard. The repeated errors reflect a serious lack of training, attention to detail, and management oversight. This level of incompetence is unacceptable and deeply frustrating.
  • JK
    jeff kramer
    Jan 31, 2026
    1.0
    My order #1414 on 1/31/2026 the server hanging my food out of the window before I'm even done paying at the first window, then that server is telling me to hurry up because her arm must have been getting tired of hanging and swinging my breakfast out of the window in the cold air??( like I'm her child running out of the door to school, while she handing my bagged lunch to me!!)Then as I'm trying to put my credit card back in my wallet she is almost yelling at me saying sir, sir! as she is still swinging my food at me out of the window and i haven't even completely pulled up to window yet (she also did this to the car in front of me too). I ask her why are you in such a hurry to push my order out the window at me, she looked directly at me when i ask her that and she then turned her back on me like I'm a red headed step child!!.....omg this McDonald's is the worst! Besides being flat out rude, the actions of rushing the food out of the window this fast is that the quality sucks....... My coffee's were both cold and my muffins on my sausage Mcmuffin was buttered but completely raw absolutely no color and or crunch not even closed to being toasted! Horrible Horrible breakfast but certainly my breakfast is not as bad as the rude server at the window!!! Every time i go to this McDonald's i leave upset and saying to myself never, ever again!.......but like a dumbass i went back today? .......oh yeah don't bother calling to complain because the management doesn't answer their phone and you can't leave a message either, great management skills.....as they say Horrible starts at the top and rolls down thru the ranks!! MY WARNING TO ALL IS TO STAY AWAY FROM THIS "McHORRIIBLE"
  • NR
    Nancy Rodriguez
    Jan 29, 2026
    1.0
    Rude worker brought me my food, I don’t care if she’s in a bad mood or having a bad day that doesn’t mean she has the right to take it out on customers , not only that she brought me food that’s not even fresh, the fries felt like they had been standing there for a minute.
  • EK
    ender kid
    Jan 29, 2026
    2.0
    Beware if you go for their breakfast, they constantly forget items for your order. They’ve missed hash browns multiple times from separate orders of mine resulting in me having to turn around and waste more time in the mornings.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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