Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,530 reviews
5 stars
608
4 stars
303
3 stars
237
2 stars
123
1 star
259
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including long wait times, incorrect orders, and untrained staff.
Food Quality
Many reviews mentioned issues with food freshness, including cold items and incorrect orders, leading to dissatisfaction.
Cleanliness
While some customers noted clean restrooms, others reported dirty dining areas and unprofessional behavior from staff.
Customer Experience
Several reviews highlighted a negative atmosphere, including rude staff interactions and uncomfortable conditions due to loitering.
Management Issues
Customers expressed frustration with management's lack of responsiveness and poor customer service skills.
- JOJulian Olmeda3 days ago1.0Waited 20 minutes for a small order and received it cold. This location is definitely my least favorite in Waukegan.
- AFAidan French5 days ago4.0The place was lively when I went in. A little busy, but always to be expected at a McDonald's. Barely got much, so the order came quickly, and the taste was as expected. The cleanliness is pretty decent too and everything is updated.
- MMMeeko MartinezOct 26, 20255.0I don’t know her name but the lady that was in the drive thru made my iced coffee amazing. Like, I’m talking exceptional
- ESEmma SolomonOct 5, 20255.0Great place to eat friendly employees
- MEM ESep 7, 20251.0One of the worst McDonald's I have been to. I drive Uber/Lyft all over the entire Chicago area and often end up at McDonald's because of consistently clean restrooms, good service, and a consistent quality of food. Here was lacking service. I always order through the app for "counter pickup" as I walk in so the food can be prepared as I use the restroom. Often the food is ready by the time I am out. Not here. Well, it was busy, no worries. While my order was "processing", 2 people had to go back to the counter because of mistakes in their orders. Then suddenly my number disappeared from the screen. Ok, means my food will be next, right? Nope. Lady who ordered after me got hers first (and she was upset at the service and long wait). So I asked about mine. Apparently I was supposed to tell them I was there? Um, No, that is Not how this works. I was in the store when I placed my order, so the app goes straight to "We are preparing it now. You cannot cancel it." Also, I can Not tick any box "I am here" - because it does Not Exist. Every Other McDonalds in the Entire Chicago Area knows this and puts the food on the counter when it's ready. But here they expect the customer to be psychic and know that this store does Not Follow the Rules. The lady who was behind me had been watching the kitchen the entire time we were waiting. Her theory was that there were clearly too many people back there and no one knew what anyone else was doing and thought someone else was doing what they should have been doing themselves and it all ended up a complete mess.
Frequently Asked Questions About McDonald's
What are the general operating hours of McDonald's at 304 North Sheridan Road, Waukegan?
This McDonald's location is open 24 hours a day, seven days a week.
What are the delivery service hours at this McDonald's?
Delivery is available daily from 5:00 AM to 11:30 PM.
What are the drive-through hours for this McDonald's?
Drive-through is open daily from 4:00 AM to 12:00 PM, except on Friday and Saturday when it's open 24 hours.
What types of pickup and delivery services does this McDonald's offer?
Services include curbside pickup, delivery, same-day delivery, and no-contact delivery.
What payment options are accepted at McDonald's in Waukegan?
Accepted payment methods include American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does the McDonald's at 304 North Sheridan Road have a drive-thru service?
Yes, this McDonald's location offers drive-thru service.
Can I order McDonald's food using a mobile app?
Yes, you can use the McDonald's app available on both iOS and Android to place your orders.
Are there any nearby pizza restaurants if I'm looking for other dining options?
Yes, Rosati's Pizza is a nearby pizza restaurant you might want to try before or after visiting McDonald's.
What local attractions are close to this McDonald's that I can visit?
You can visit the Genesee Theater Box Office for concerts and arts events and Foss Park District for outdoor activities near McDonald's.
Are there services nearby if I need to ship packages or send mail?
Yes, the United States Postal Service and UPS Authorized Shipping Provider are near McDonald's for your mailing and shipping needs.